Dear Users,

SDP 11100 has been released and can be downloaded from the URL below,

API V2 Removal : Rest API V2 will no longer be supported.

JRE Update : JRE updated from Oracle jre 1.8.152 to Zulu openjre 1.8.222 [This is a free version].

Add images to all available resources in the Service Template.

Under the Resource Management tab, you can now easily manage your resources; their availability, load and utilization, and task assignment.

Add tags such as engineering, development, printer, router, network issues, and the like to requests. Using tags, you can search requests in the global search and also draw up a list of similar requests, including service and incident requests.

Page Scripts allow you to customize the application page-wise as per your requirement. You can modify the UI elements as well as the functionalities of a page in the application using custom scripts for end users.

Admins can configure private and public reply templates. Also, technicians with view permission for requests can configure private reply templates under Quick Actions >> Manage Reply Templates.

List all the assets associated with a user under My Assets widget in the requester self-service portal and allow the user to raise an issue related to those assets from there.

Configure and enforce a password policy for all users to ensure better security of the user data.

View the list of other enhancements and bug fixes released in ServiceDesk Plus 11.1 here. 

If you want to test the feature before upgrading, take a look at our online demo.

You can find more information on how to install the patch here. The patch name for version 11100 will be "ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0.ppm". You can upgrade from version 11000 to version 11100.

Note : The upgrade ppm for 11100 is available in two OS flavors (One for Linux and one for Windows). This segregation is done to avoid the ppm file size amplification as this ppm is bundled with JRE.

Have a great day!

Cheers,

Edwin Vasantha Kumar

ServiceDesk Plus team