Reset Service Desk Plus Administrator Password Help

Reset Service Desk Plus Administrator Password Help

Have a weird one, here. I have enabled AD Authentication which works fine, now there is only the standard default LOCAL administrator account on the SDP system, after changing the password from the default one I logged out and trying to login even with the dropdown box set as local authentication it will not login.

to me looking at the log file it looks like its dismissing the local authentication and trying to authenticate to AD

is there a way to reset the default administrator account so I can login again.


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