New Sign-in [Two step] page for ServiceDesk Plus Cloud

Dear User,

We have revamped the sign-in flow to gear it up for cutting edge authentication. Newly revamped sign-in page provides enhanced security by avoiding phishing attacks and easier & faster SAML based authentication.

This is a pre-release announcement and will give you preview of the same, with the expected behavior changes.

As you all know that Zoho is the parent company of ManageEngine and ManageEngine uses Zoho Accounts for user accounts management (i.e authentication and authorization). Zoho account helps you gain access to all the software applications we build at Zoho(which includes cloud applications under ManageEngine).

Two-step Sign-in

Email address and password are asked on subsequent screens.

The advantages are two pronged:

Superior UX for Organizations employing SAML SSO-based custom authentication
We detect whether the user is using SAML and redirect to the Identity Provider (IdP), right after the user enters their email address. A SAML user will not have to see the password screen at all.

Below are sample old and new sign-in pages for reference :

Old Sign-In Page

New Sign-In Page

While accessing the new sign-in page with

1. Without SAML

Sign-in URL	Logo	Post Sign-in URL

<domain_name>.sdpondemand.manageengine.com or <portal_name>.com	Org Logo	<domain_name>.sdpondemand.manageengine.com/<URL> or <portal_name>.com/<URL>
sdpondemand.manageengine.com	Default Logo	sdpondemand.manageengine.com/<URL>

2. With SAML

Sign-in URL	Behavior

<domain_name>.sdpondemand.manageengine.com or <portal_name>.com	No change in flow. New Sign in page will not be shown and will be logged in
sdpondemand.manageengine.com	Will be redirected to SAML page after first page

3. With IdP like GApps/O365

An option to login with GApps/O365 will be provided in the second step. The user can proceed either with Zoho password or can choose his IdP and proceed.

We shall keep you posted once the new sign-in page is made live.

Please let us know for any further details or queries

Thanks & Regards,

Saravana Balaji

ServiceDesk Plus Cloud