I am using the Online Free Version of Service Desk Plus. I have several technicians logged in to the ticketing system at this time.  I am looking at "available technicians" and only one is showing online.

I have checked tech settings and found no setting to show them offline or away.  What is going on here?  Why aren't all the technicians showing online?

“I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.” ~ Bill Gates