Launching advanced analytics for ServiceDesk Plus ticket history, projects, and knowledge base modules.

Hello there,

We're happy to announce the launch of the latest version of Analytics Plus 3950. This release introduces out-of-the-box analytics for the following ServiceDesk Plus modules:

1. Ticket history

Closely track your tickets from start to finish. Get visual clues into the number of times a ticket was reassigned, and use this information to identify bottlenecks in your ticketing process.

2. Projects

Take complete control of your IT projects from planning, resource allocation, to monitoring progress, and measurement using Analytics Plus.

3. Knowledge base

Objectively inspect knowledge base solutions, identify popular topics, and take steps to create more solutions to promote self-help culture in your help desk.

Click here to learn more about these modules.

To upgrade your build, click here.

Note: Users need to be on ServiceDesk Plus build 9422 and Analytics Plus build 3950 for these modules to work.