Hello,

 

A feature that would be very helpful, and was brought up by another person over 5 years ago, is the ability to check a box when adding a note to a request that says "E-mail this note to Requester" just like there is for "E-mail this note to the technician."

 

We always update the request with notes, and check the box "Show this note to Requester" but that requires the Requester to actually log in and check the notes, which they don't.  Would be very nice to have this option available (and to be able to customize the notification template.)

 

Thanks!