[Blog] The best ways to sell your Self service to your employees!!

How well do we feel when we brew our coffee from the Vending machine? We get exactly what we want.

We know Self Service is beneficial to us because it saves time and helps to get quick service. Businesses with Self Service have always been delivering the service on time to the end-users and in turn, raise the bar to employee satisfaction.

With that said, Convincing the Employees to use the Self-service is not as easy as building a Service Catalog.

WHY?

1. Not all our users are tech-savvy. They may find it intimidating to work on the new system.

2. The traditional way of contacting the help desk is much easier.

3. Employees do not want to come out of the way they work with IT now. They simply do not want this change.

When you know the reasons why you cannot sell the product to the consumers, now you will find better ways to convince the consumers.

Here is how you can sell?

Like a child, know-how will grant you the wish

Choose the right set of people who will welcome the new change. Allow them to make a mark on the decision. Encourage them to be involved in the UAT.

Get their feedback on the Self Service and see what new customization can be done to sell more.

Like a Vending Machine, making it as simple as brewing a coffee.

Yes, when the employee finds the system simple and easy to use they can adapt to it quickly. Create a Menu that can be easily interpreted. Have a simple Service name that is commonly used in your organisation.

Employees who can adapt to it easily will spread good comments on the new system. Word of Mouth Marketing does wonders :)

Like an ATM, Any time - Anywhere

Choose a system that is mobile friendly so people can access it from anywhere to get help and Service. This will make users feel they are getting quick help and have hassle-free ticket logging. SMARTPHONE Era helps us too :)

Like a teacher, teach and support

Give training to the employee on how to use the new self-help.

Be available to help them with their questions on the new tool.

Though certain points may look simple and easy, they are time-consuming. It is worth spending the time to reap the benefits. Business with Self-help has always been Employee Centric.

We wish to hear the ways you used to convince the business to use Self Service.

Good Luck!!

You’ll also want to check our previous article on Keys for improving the End-Users' Self-Service Experience.