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Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Feature Request: Export or Report for Software License Keys
Hi, We have entered hundreds of Software Licenses (with license key details) into our Manage Engine and would like a way to export this information for backup and/or reporting purposes. We have managed to create a custom report which exports all of our licenses and includes everything we need, except for the "License Key" which is pretty much the most important field we are after! The report was built starting with a tabular report from the "Resource" module, then filtering where the Resource Type
Condition to prevent lifecycle transition until x Tasks are completed
We have a couple of lifecycles in our system that auto-generate tasks for a technician depending on the ticket status for service requests. It would be ideal if we could put in conditions to prevent the technician from proceeding to the next transition
Request to add Collapsed or Expanded View Option for Solutions in SDP
Having solutions set to be collapsed by default is horrible. When end users click on the solutions, they have to click on the tiny "more button". The comments area takes up a large amount of space, even when it's empty. It should be simple to add the
Make UI for SDP Mobile App the same for iOS and Android users
The UI for SDP Mobile App between iOS and Android devices are different. For iOS, this is neatly listed so users can fill out the form accordingly. However for Android, it doesn't show the order correctly.
Alternative Text Options for Images
Hello, I was wondering whether the option to add alt-text to images in the email body and email signatures is something on the development roadmap. This is an important accessibility feature and although an alt attribute can be added to the HTML, being
CMDB - downtime module more functionality
The CMBD - Business Service - downtime module is missing important functionality. We propose that reports can be obtained from this data, at least in tabular format. As in the rest of the modules. The view should allow filtering dates to be entered to
Projects Approvals
It would be great to have approvals in projects similar to incidents - some projects have variations or changes that we would like to request approval for and also track those approvals, presently we need to open a ticket just for the approval process
e signing a PO
Can we have a feature in the PO that will have the possibility to have E-Sign integrate like Docusign so PO can be signed and tracked, Having a field signing authority is not enough for organization these days, as you cant tell who edited that field and vendors usually want hard signatures. I see that Zoho already integrates with Sign Easy, is there any way to integrate as well with PO signing module? Thank you
Copy-paste multiple emails into notifications
Feature request: allow users to copy-paste multiple comma or semi-colon separated emails into a notification field. Currently you have to type out emails one at a time or select them from a pick-list. For larger lists of recipients, it would be convenient
More flexibility in asset loan expiration emails
I want to submit an enhancement idea for the asset loan notifications. Our service desk would like the loan borrower to be notified two days before their asset loan expiration and then daily until the asset is returned, but they do not want to notify
Update/Add to the My Summary Page
It would be nice to be able to modify or add more items to the My Summary widget and to be able to see this widget anywhere, not just within the home module. It would be nice to customize and organize the request views by specific status instead. It would
When Parent Incident is resolved, the associated Child Incidents should be automatically resolved.
Now, you need to manually resolve all "child" tickets of an incident record. It takes a long time to resolve each one specially if there are a lot of incidents logged for the same issue. It's not allowed to resolve the "parent" ticket unless all are resolved
Search button for filling out fields using SDP Mobile App (android)
For iPhone users, they can click on the search icon to look for their group, name, etc. But for android users, they have to scroll all the way to search the value that they need from the dropdown list.
Service Desk Plus cloud - total tickets chart
Provide a bar or line chart showing a rolling total Open vs. Closed tickets over the past month. i.e. is the desk keeping on top of the volume of tickets arriving, by closing equal or more than arrive over a period. Having it over a few weeks allows you
Add grouping feature to List view in Request
One of my users has requested the ability to create expandable grouping in the Requests Lists view, similar to the Group By feature in the Kanban view. This was a view our last ticketing system supported that was well-liked. For example, if the grouping
Building Request Life Cycles in ServiceDesk Plus to streamline major incident management
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bring @mentions from On prem version to cloud
In the onprem version of SDP, you can @mention a technician in notes which would notify them in the SDP website and by email, this was very useful when another technician was required to assist in a ticket, but the ticket didnt need to be assigned to
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Feature Request - Add Conversations (Notes) Tab to Assets Module
It would be sincerely helpful to add notes or conversations to assets. We want to be able to add notes regarding vendor discussions, equipment returns, etc. Something similar to the conversations tab in the Contracts Module.
Ability to add lookup custom fields to CMDB views
This is an enhancement request idea. I have added several custom lookup fields to some of our CMDB CI types, but I am not able to add them to my view via the Column Chooser. It would be helpful to be able to see those columns.
Allow users to view requests from their direct reports
Several managers in our organization have asked for the ability to view requests submitted by their direct reports. The current options under "Requester allowed to view" do not allow for this. The closest option "View all department requests" is too broad.
Purchase Order
1. Technician should be able to copy the Purchase request details into the Purchase Order instead of re-entering all the information. 2. Purchase Order Template to be modifiable (currently the purchase order item is not modifiable, we should be able to
Checklist items don't display info when excluded
When I mark a checklist item as done, an Info icon appears on it, and it shows who updated it and when. See sample screenshot. When I mark an item as excluded, it doesn't show this icon. It would be useful to be able to see who had excluded an item and
Checklists are hard to work with
Are there any upcoming enhancements to checklists? I'm just trying them out, and find them very frustrating to work with. When creating them, having to drag the new item into place is very fiddly and tedious. Can we have the option of, say, double clicking
Forms design options
Hello, I find the form design options very rigid and limited. It would very beneficial to have the ability to arrange fields in more than 2 columns as well as having advanced fields (Radio buttons, Check boxes) and separators. Is any of this on the product roadmap?
Show Project Title for Milestone Tasks
We cannot see project titles for tasks that are part of milestones. This causes confusion when managing tasks from different projects, especially considering we utilize project templates in which the milestone names are the same and can have two or more
Feature Suggestion - Quick Status Scheduler Options
I find myself wishing for a quicker way to set the Status Scheduler change time. Right now you need to click the checkbox, select status changing To, date, hour, and minute. It would be fantastic if there was a way to speed this up, something that can
Self Scan Agent Development Thread - no vbs
the current use of vbs as a method of inventory does not work in a modern secure world. appropriate security should block all vbs from running. ME are developing an Agent to replace the current selfscan tooling this is a thread for them to update us all
Re-engineer SDP Cloud Asset Probe and Discovery to not seek Domain Admin credentials
our security team will not let us utilise a domain admin account as, correctly, there is an account with the permissions required that isn't domain admin. its poor security and design principal to fall back on domain admin credentials!
Allow Users with no Account to View Solutions.
It would be very useful if some Solutions could be made available as View Only for those without accounts.
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Teams Channel Addin Search Requests by Ticket ID or Requesting User
As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams; i want to be able to search for a request/incident by requestor or request #ID in addition to current request title. the current ability to
Using Request workflows, add checklists to Requests/Incidents based on set conditions.
When on-boarding a new staff member, we have to set the user up on different services based on the department or team they will be a part of. It would be beneficial if we could set up a workflow to add a checklist (per department) based on conditions
[SDF-87441] Microsoft Flow
Any plans to provide integration with Microsoft Flow?
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Send announcements to a specific site, group , dept?
Just a suggestion but it would be good if there was a way to send announcements to the above with the option to not copy in technicians .
$loggedintechnician as technician option to request filter
Would be great if there was a way to create shared filters for team members where you can set it to display all of a groups requests as well as their own. ie would look like this? Group is example group AND technician is $loggedintech
Show additional information on parent request from Task view
When viewing a task, very limited information is displayed on the parent request, just the request name as a clickable link. It would be helpful to see additional information in this view, such as the request ID, priority, status, and group/technici
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