Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
Build 14900 vs Build 14860
The readme currently lists build 14900 as the most recent build, but the service packs page only offers up to 14860. Was there an issue with 14900 and it's just not being recommended at this time? Or is this a problem with the service packs page?
Field Lookups - MSG BOX alert if exists
Hi Is it possible to raise a message box if a value has existed in a previous ticket? For example - we have requests that have a custom field called 'Claim Number'. Is it possible to have the system check when a request is opened or edited to see if that
Was the 'reply pop-out' fixed?
Hi, We put off upgrading our SDP version because there was a change that when you clicked 'Reply' it wouldn't appear in a pop-out anymore, and would only be shown within the same window. Was this ever fixed so that the new reply box would still appear
Devs' got it wrong.
Hi. Just updated to version 14202. One of the issues we were hoping was fixed was not being able to use multiple monitors when replying: https://pitstop.manageengine.com/portal/en/community/topic/latest-version-reply-forward-template-now-doesnt-allow
bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Multi technicians to a case would be useful. Today I took over a request from a colleague who was out on site so I changed the technician to me so that I would see any incoming emails (in my open
Case synchronization between ME SD and third party tools
Dear Guru, I would be very grateful if you would be kind enough to help us with two questions: 1. The synchronization between two systems. We use two systems as Incident Management and Change Management: - Case Management - Service Desk (Manage Engine)
Notification when ticket is assigned to group
Hi, Is there a way to be notified with the in-system bell notification when a ticket is assigned to a group, but not directly to me as a technician? I understand that e-mail notifications is an option, but I would prefer to have this functionality within
Listes actifs
Bonjour à tous, Nous sommes en train de remplir notre base de données "Actifs" sur Servicedesk plus. Et nous souhaiterionsa savoir s'il est possible de faire une extracion de tous les actifs, afin de voir les actifs qui n'ont pas encore de produits associés.
Change calendar
How do I add the change calendar to the self service portal for my users? I want them to be able to see the change schedule.
Edge Browser with Auto-fill breaks templates
We're getting reports from our users that the Edge Browser with "Save and fill basic info" turned On, does strange things to templates when they are being filled in. When people come to a text-field where they enter an e-mail adress, it seems like autofill
Requester Homepage Customization
Hi I have created another page in the Requester Homepage Customization section as there are some good tools that have allowed me to create a hyperlink portal to different places. Is it possible to hyperlink this page to a button on the current requestor
Can't add an item to custom picklist
Hello, we can't add an item to custom picklist in "Customization - Additional Field - Change" The error is: [UDF_PickListValues] Violation of PRIMARY KEY constraint 'UDF_PickListValues_PK'. Cannot insert duplicate key in object 'dbo.UDF_PickListValues'.
Experiencing issues with sending report from SDP to email
Hello team, We are currently experiencing issues with sending report from SDP to email and also scheduling reports is blank data. ServiceDesk Plus (Production) Current Version: 14.8 Build 14850 ServiceDesk Plus (UAT) Current Version: 14.9 Build 14900
Création récurrente destickets via une automatisation dans SDP.
Bonjour à tous, Nous avons des tâches systématiques au sein de notre entreprise (tâches hebdomadaire, mensuelles) Et nous souhaiterions savoir s'il y a une automatisation qu'on peut faire sur SDP pour la création récurrente des tickes (via une automatisation
Création nouveau menu pour la gestion de mouvement d'un actif
Bonjour à tous, Nous souhaiterions créer un menu personnalisé pour la gestion d'un actif. Et mettre dans ce menu un formulaire pour enregistré les mouvements d'un actifs : entrée et sortie. J'ai déjà vue le lien pour la création d'un nouveau menu : Ajouter
Ajouter date dans l'objet de la demande - Servicedesk plus
Bonjour, Nous souhaiterions ajouter la date de création de la demande dans l'objet de la demande pour une demande spécifique. Exemple : Demande de modification du {$created_time} Mais le {$created_time} n'affiche pas la date du jour ou c'est une autre
Actifs "disposed"
Bonjour à tous, Nous souhaiterions savoir où est ce qu'on peut trouver nos actifs avec le statut "Disposed" s'il vous plaît? Cordialement,
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Build and manage the IT asset inventory of your hybrid workplace
Mastering the complexities of IT asset management (ITAM) starts with the right approach! Discover how to efficiently manage your assets, optimize costs, and ensure compliance—all while navigating the challenges of a hybrid IT environment. Ready to transform
Actilfs liés à un département
Bonjour à tous, Nous avons quelques départements en doublons sur Servicedesk plus et nous souhaiterions supprimer ceux qui sont en double (différence avec accent ou majuscule) Nous souhaiterions savoir comment filtrer les actifs qui appartiennent à ces
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
Telegram survey
Hello friends. Please tell me, can I initiate a survey upon completion of an application in Telegram via the API? We have set up surveys to complete the application by email using standard means.
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus product experts [Nov. 21]
Greetings from ManageEngine! We are excited to announce that registration is now open for the finale of the ServiceDesk Plus Masterclass 2024. In this episode, learn how to utilize the latest features and enhancements and connect with our product experts
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
Need Request Filter by Department Head
We are leveraging Department Head to We have multiple Departments that role up to a single Department Head. So, we need to be able to create a Request Filter (view) that groups requests by the Department Head. When creating the Filter, the Department
aJout champ actifs dans modèle de champ
Bonjour à tous, Nous souhaiterions ajouter le champ actif dans un modèle de tâche sur servicedesk si quelqu'un a une idée s'il vous plaît? ça devrait génerer les nom d'actifs et on peut choisir.
On-Premise Chart Reports for KPIs and SLAs
As we are migrating to the cloud, our PowerBI reports, and their connections are broken at this time. We are looking for help building reports on the following KPIs and SLAs with charts for better visibility. KPIs Closed/Received >92% Example: % closed
Dynamic Approval Stage for deferent user`s Department
Hi I need custom script or other method for change dynamic approver in service catalog for deferent users`s department if user`s departmen = xxxx , first stage approval = yyyyy ,etc,...
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
Approver Level 2 Cannot be the same as Approver Level 1
Dear Support Currently we have setup the template and approval triggered using script. However, currently, our concern is, how to avoid the same approver at level 1 become approver at level 2. Is it possible to do it via script or FAFR? Seek your suggestion.
HyperLink in Request Form or Redirecting Request Form to Another Intranet URL
Hi, how can I publish a request form with a Hyperlink that users can click and will take them to another Intranet Site? Even better would be if they click on the request form they are redirected to the other site I have. Maybe it can be done with some SQL hacking etc. This is really a major show stopper, we have some requests that must be handled in a different system and I can't redirect users from the service desk system to it. thanks
Impossible de modifier donnée des actifs dans Base de données CMDB
Nous avons le type de CI "Network" et nous avons importés des données dans cet actif depuis Base de données CMDB Mais nous ne pouvons plas modifié les types d'actifs dans l'actif Network, cela n'affiche rien. Mais les autres actifs, nous pouvons bien
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Can I remove the time from 'created time' field?
Is it possible to remove the time from 'completed date' (or other date/time fields)?
Deluge Custom Function Example - Add a Task to the current request.
Hello, I want a Request Life Cycle transition to add a task template to the current service request using a custom Deluge function. Can anyone provide an example or point me in the direction of one?
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
Great ideas to get ahead of ServiceDesk Plus!
You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking
Remove clarification option in approval process
I'd like users to be only able to either approve or reject an approval request. Not to be able to ask for clarification which sends it back to the requester asking for further details. Is there any way to disable this so the only thing an approver can
Blocking request closure
Hi, Is it possible to block the closing of a request if someone other than the assigned technician is doing it? I looked for such an option in User & Permission Roles, but unfortunately I don't see there the possibility to set something like that. T
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