Audit log error on 15.260
After upgrading to 15.260 we get this message regularly: Does anyone experience the same? /Rasmus
Weird behavior
I have email templates that are formatted and work quite well, except for the email address line. In the template I have the following lines mixed in with all the others. Name: ${requester.name} Email address: ${requester.email_id} Contact numbers: ${requester.phone}
Add attachment to API JSON
Good morning all, I have several "apps" that take some of the thought away from staff members when trying to get us Ticket Information. I would like to add a "Support File" to a generated ticket. I have an app that creates a system snapshot in .zip format
How To Hide Approver Owners from the Requesters?
Dear All, Currently, to trigger an approval cycle in the Workflow tab, we either specify the individual approver's name or use Organizational Roles. However, after submitting a request, end users can view the names of the assigned approvers. We would
[DidYouKnow - 49] ServiceDesk Plus automatically conducts periodic checks to monitor network and database latency
Staying a step ahead matters, anticipate and act early instead of waiting to respond after the fact. Similarly, in an application, it is critical to identify potential issues and address them early rather than reacting only after problems begin affecting
eMudhra CA Certificate Compromise (CVE-2026-91403) Workaround
Issue Description: The private keys of eight eMudhra intermediate CA certificates have been compromised. They chain to roots trusted by the Mozilla, Microsoft, Apple and Chrome root programs and by many downstream trust stores. To know more about the
"Internal error" in Request Search and Solution Search after upgrade to 16000 and 16010
When I try to add solution to resolution of request it shows "Internal error" and does not search any solutions by keyword. Only manual choose of Topic shows Solutions I want to apply, which then can be added to Resolution. Also top menu Search of Requests
After Upgrade to 16.0 Build 16010 cant show any detalis from Servicedesk Pluse App
When i try to approve any request from mobile application i have the attached error and when i try to show and details for the request the same error i have ServiceDesk plus on prime version 16.0 Build 16010 and mobile application on IOS and Android the
Stop email when ticket created if parameters exist
I was wondering if there is a way to bypass the "Alert the following technician(s) by e-mail when a new request is created." event if the technician creates a ticket and resolves it all in the same session. Scenario: I create a ticket while helping someone
Informe modulo Soluciones
Buenos días Estoy trabajando con el módulo soluciones de ServiceDesk Plus ( versión 14.9) de serviceDesk Plus, para sacar un informe use una consulta que encontré aquí, pero no conozco las tablas que permiten hacer que el informe muestre el nombre de
Security Advisory: CVE-2026-109618 and CVE-2026-109619
Dear users, We have received enquiries regarding CVE-2026-109618 and CVE-2026-109619 which affect PHP. We would like to clarify that PHP components are not used in our applications including ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus and
Title: ServiceDesk Plus – Technician License Count Suddenly Reduced from 5 to 1
Hello everyone, We are using ManageEngine ServiceDesk Plus, Build 16000, with the Free Standard Edition license. Previously, we had 5 technicians available in our ServiceDesk Plus instance. However, the technician license count has now dropped to 1, and
15240 to 16000/16010 upgrade loops: "Update Manager script file has been updated. Kindly re-invoke the upgrade."
Hi, I can't upgrade ServiceDesk Plus from build 15240 to 16000 or 16010. Every attempt stops at "Validating the given Patch" with: "Update Manager script file has been updated. Kindly re-invoke the upgrade." Re-invoking gives the same error every time,
Approval level not available after upgrade to Build Number 16010
Approval level not shown after upgrade to Build Number 16010. how can i add multiple approval levels to old tickets.
Error when upgrading ServiceDesk Plus from build 15200 to 16100
Hello, We are trying to upgrade our ManageEngine ServiceDesk Plus On-Premises instance from build 15200 to build 16100. However, when we attempt to install the service pack using Update Manager, the following error appears: “The file may be corrupted
Free Edition Technician License Problem
Hello, We are using the free version of ServiceDesk Plus. We were previously using version 15250 on our old server(WindowsServer 2012R2 Std.). I have migrated the system to a new server (Win Srv 2025 Std.) and updated it to version 16000. Our trial period
Hide default status options
We only use two statuses for tickets: Open and Closed. In order to hide the rest of the options, I used this small script to hide the ones you I didn't want our techs to see: $CS.removeOptions("STATUS",["Assigned", "In Progress", "Onhold", "Resolved",
Recurring Changes
Similar to the Maintenance module which automatically creates requests based on a schedule, recurring Change requests can be used for various purposes, particularly for standard changes such as server and service patching, certificate renewals, security
t.o.c in solution page
Is it possible to create a solution page with anchor links in it? Problems now is that it appends the anchor id's to url and a new tab gets opened with an empty solution. e.g. <h3> Table of Contents <br> </h3> <ul> <li> <a href="#section1"> Jump to Section
Microsoft Defender Warning Repeated Despite Configured Exclusion – Build 16000
Hello, We are using ManageEngine ServiceDesk Plus, Build 16000, on a Windows Server. We repeatedly receive the following warning: “WARNING: Cybersecurity/Antivirus Software Detected: Microsoft Defender” We have already added the following directory to
ServiceDesk Plus - Automatic Request Transfer Between Portals
Hi Everyone! This is a Custom Trigger script for ServiceDesk Plus that automatically transfers requests from Portal A to Portal B in real-time. No manual intervention required! ✨ Features ✅ Automatic Transfer - Instantly sends new requests to Portal B
IT management and digital unwinding
Where can system administrators in India discover an engaging web space to recharge their energy after resolving complex technical tickets?
Remove "ManageEngine Applications" menu
We do not utilize any other ManageEngine applications. We do not need to have a quick access to a list of applications we do not use. It only adds an unnecessary menu to our navigation. How can we remove this?
ServiceDesk Plus b15340 to b16000 Update Fail
Hi, I want to build 15340 to build 16000, but the update fails. Now I need to revert to version 155340 from the backups. The service won't start. OS: Windows Server 2025 Std. x64 Eng.
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Change Technician back to Requestor
I am using the free standard edition license with no issues but how do I change someone from a technician back to a requestor only. It does not give me an option to change back to requestor like it did to change a requestor to a technician.
ServiceDesk Plus v16 Build 16000 Released
We are happy to announce that ServiceDesk Plus v16 Build 16000 which includes several major features and enhancements has been released. You can download the service pack using the link below. https://www.manageengine.com/products/service-desk/on-premises/service-packs.html
Using LetsEncrypt with ServiceDesk on Linux (version 9400 and above)
I am running ServiceDesk on Linux and I wanted to use LetsEncrypt with ServiceDesk and have a cron job automatically update ServiceDesk when the LE certs were renewed. There was a lot I found on the internet but I boiled it down to this: 0 - Prerequisites:
Install ssl cert with letsencrypt
Has anyone tried using letsencrypt to install an SSL cert for use with servicedesk? I would be interested to hear some feedback... does it work? Is it reasonably straightforward? Can it be renewed using a script, or does it need to be renewed manually? Thanks in advance. Allen.
LetsEncrypt - Built in support
Hi guys, Is there any plans to release a built in tool to issue a Lets Encrypt TLS / SSL cert to your ServiceDesk platform? With LetsEncrypt issuing free certs, I think it's a great opportunity to build in native support to the ServiceDesk Plus product. Would make it alot easier for us helpdesk staff, and I gotta admit that I find the current process pretty laborious. Many thanks, Andy
Daily Mail since Build 16000: Please exclude your ManageEngine application from cybersecurity/AV software (Microsoft Defender)
Hi, we've just upgraded from 15xxx to 16000 and encountered an issue that did not happen before that upgrade. We receive a mail from ServiceDesk everyday, claiming that we have to exclude ServiceDesk from the AV software. "We have identified the presence
Workaround for "Sorting for Single line fields has been removed from the request list view"
Hi, we updated one of our instances from 14700 to 15340. Unfortunately the option to sort for manual created single line fields has been removed as from the chanelog from 14900: 14900: Sorting for Single line fields has been removed from the request list
an error during backup - after upgrade to 16.:0
Hi. After executing backup from scheduler I received email: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward
Microsoft Intune MAM in ServiceDesk Plus mobile apps
Hello all, We are pleased to announce that Microsoft Intune MAM (Mobile Application Management) has been integrated into the ServiceDesk Plus mobile apps. With Intune MAM integration, organizations can securely manage access to the ServiceDesk Plus mobile
Forms & Rules Export
Dear Team, it would be GREAT if there is a function to 1. Export a form with all it's attributes (Fields, rules,etc..) to a file which can then be imported again. This will save a lot of time and issues when you run in a corporate environment with a Development,Test,User Acceptance & Production area.
Child Requests
These seems great and may replace the need to create duplicate requests and then add a link between the two? But I don't see a way to report on the child requests?
ServiceDesk - Signature does not match with any available certificates
I'm trying to install patch file to fresh installation on Debian 13. Because the ServiceDesk instance I need to migrate from a very old Windows to Linux is build 14300, I started with a fresh install of build 14205 (which is the closer to 14300). Now
Ver 16000 upgrade message
So if I have hundreds of thousands of requests that for site have a value of 'not associated to any site' . Will it update all of those requests to 'default'? or stop at 3000?
Trouble with MS font
Hi Trying to import the MS font SegoeUI. I download it from windows and attempt to install it in SDP and get: I see there is a note that it is okay to Windows fonts but I don't see I can.
Expanded AI Platform Support
We're excited to bring expanded AI platform support to ServiceDesk Plus. Along with ChatGPT and Azure OpenAI, you can now configure AI platforms such as Google AI, DeepSeek, SiliconFlow and Local LLM to power the following additional capabilities: Sentiment
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