Error 1024 - Upgrade issue from 15140 to 15200
UpdateManager started in folder ...\ServiceDesk\bin\ After several checks appear the following window
Time Zone mismatch error
Hi One of my techs is getting this error. Is there something I can turn off to stop this?
Watch and Save Instagram Stories Privately
Want to keep up with Instagram stories without anyone noticing? Many users wish to explore updates from friends, celebrities, or favorite creators privately. With the right approach, you can stay invisible while browsing and enjoy content on your own
Error upgrading 15.200 to 15.220
Hi, Team, I've been upgrading SDP from version 14.990 to version 15.200 in a test environment. After reaching 15.200, when I try to install 15.220, in the pre-install test, I got the following error: This stops the installation process. What can I do
Ghost notification in 15130
For me and a lot of my colleagues a ghost notification has started to appear. When we go into the notifications there isn't one there. Even if we sort by Unread. If we remove or delete all read notifications it disapears for a while and then returns
Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc. Currently the technician has to enter the details tab, go to the ticket properties and add
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Anyone getting the below when attempting to upgrade from 15130 to 15200
Error Update from 13000 to 14205
Apr 20, 2025 6:48:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}org.json.JSONException: Unterminated string at 1000 [character 1001 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507)
Any query/script to logout active session ?
Hi, I am experiencing a certain problem with users who are having problems with the message they receive from ServiceDesk. "There is an active session for this user. Close all active sessions and log in again." After clearing cookies, browser cache, clearing
SDP New Installation - Error While Unpacking
Hi, I've just downloaded the recent installer of ServiceDesk Plus - Prem, one from the main and one from mirror site. The following is my environment: Hyper V client 12 vproc 16GB RAM 200GB disk space Windows Server 2022 - 21H2 Connected to domain. The
Recurring holiday setup in Service Desk Configuration - Holidays
Currently there is no way to specify a recurring holiday that occurs during certain week of the Month and during certain day(s) of the week. Please add enhancement to the recurring holiday definition for future release if not already in the works. Thank
Closure Rule to set Status Canceled not Closed if Ticket is Rejected
URL: https://itservices.abkuwait.com/SetUpWizard.do?forwardTo=closerequestfilter Closure Rules --> Request the last Rule which is set up as below Screenshot. We need to mark the status as 'Canceled' not "Closed" because for us Closed means ticket is successfully
Upgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]
Lack of users on auto assign workstations
Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happens
Show lines crossing in Request Workflow
In the new Request workflow there isn't a visual indicator to track where lines are crossing. In Change Workflow they are visible
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
ZohoBooks and SDP MSP sync issues
Hi, For some reason the worklogs sync quit working with Zoho books. I have already re-created the SelfClient and updated all the required fields in the other integration section. I have also restarted the application, however the worklogs are not syncing
Asset Audit (Technician-Conducted Audit and User Self-Audit) in ServiceDesk Plus OnPremise
Hello Team ServiceDesk Plus OnPremise, SDP Cloud includes a feature called Asset Audit that enables audit windows to verify the existence of asset information: Technician-Conducted Audit and User Self-Audit. This is the official information from SDP Cloud:
Convert Change Request to Project
We would like the ability to convert a Change Request to a Project. Often items are submitted into change management but are part of a project. It would be easier to convert the submitted change to a project vs copying all the information from the change
Change Template
Would like the ability to add task templates to specific stages in a Change. We are on SDPlus on prem.
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Is there a report that lists Requesters that don't have a ticket?
I need to delete superflous requesters in SDP. We've already cleared out those that didn't have a Domain associated (except for a few manual accounts) and now we wan to remove the others that doesn't have a request attached to them. So is there a report
AD import issue for Department
As we are trying to set up our configuration and import all fields from AD, the department is pulling it Department + Site. Is there a way to restrict and only pull the department from that field? We already have site pulling in separately. This gets
Updated to latest 15150, issue with search bar
We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be
Is there a way to follow up on what reply templates are being used?
We have close to three hundred now and I would like to know which of them are actually being used or not. Is there a report I can run or do I have to ask the entire organisation?
AD Import structure
We are working to set up ServiceDesk Plus (on-prem). We have successfully been able to do an import. We have site pulling in the site attribute. However, department is pulling in department + site. Any way to only restrict this and just pull department
Filter option
Hello. I have a couple of filters for my requests. I have one for "Tickets open Today" and one for "Tickets Resolved/Closed" today. Each morning, I go to these filters and adjust the date to that date. Maybe there is a way to do this, and I don't know
Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Safely Migrating Historical Encrypted Outlook Email Threads into SDP requests
Note: This post was generated with AI assistance based on a lengthy, real-world Outlook → ServiceDesk Plus migration script. The goal is to share the underlying design and lessons learned in a concise, reusable way. We recently needed to migrate a large
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
Deploying ServiceDesk Plus as an Active-Active System
Hi all, I know that the Failover Service on SDP implements a hot-standby system, meaning that a primary server runs by keeping a secondary server in standby mode. But are there any possible ways to make the secondary server operate simultaneously with
Request for Script to Render Approved Request Details in HTML Form
Dear all, I need the script or recommended method to retrieve and display the details of a registered and approved request in a structured HTML form. Specifically, I need a script that can fetch the current request data and render it in an HTML layout
[SDF-61622] VMware Network scan with vCenter credentials
Hi, I have five ESXi server that include in vCenter server as cluster. I can't to add ESXi username or password. Just I can to add vCenter Server credentials. Now do you have any solutions for scan VMware hosts or VMs with vCenter credentials. Thanks
Tickets aren't re-opening on reply anymore
We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'
Milestones Cannot be Closed if Task status is "Cancelled"
Good afternoon, We have discovered that if we set a task inside of a milestone to "Cancelled" instead of "Closed" we cannot mark the milestone has "Closed." I have checked the Status classification and confirmed that it is a completed status, and it happens
Custom Login Page - Size Issue
Hi On my custom login page I've noticed sometime the background image is resized for some of my technicians. This is what I want it to look like: But sometimes it looks like this: This is the code: <div class="sdp-bg" style="background: url(/custom/customimages/FINALPTLOGORESIZENEW.jpg)"></div>
A delay of 20 minutes upon approval of the application
Good afternoon. Today, colleagues noticed a strange behavior regarding the approval of the application, when the approval trigger is triggered, then the next stage should be launched. But it starts with a 20 minute delay. Because of this, the approval
Add a new button in a service template
SDP version: 14506 Is it possible to add new buttons in a service template? I have created a custom field that is "Single line text". I wonder if I can add a button under that custom filed, when i click on it a new cutom filed "Single line text" shows
Cant delete a site - used by a module
Im trying SDP onprem in Enterprise mode with Endpoint central integration. Ive reverted to free licence because it represent the feature set we want to license in the future. Lots of sites were created automatically when importing users via Active Directory.
Next Page