Approval comment in Conversations
The Comments left in the Approval sections are easy to miss since we need to select another Tab, How about including them in the conversations list? This could be how it looks when approved And Red for Declined and Blue for Clarification. This would mean
Tickets aren't re-opening on reply anymore
We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'
My own Requests-filter as a technician
So I'm a technician, but sometimes I actually make requests (of other teams or order computers and such). Where is the filter for me to see my own requests? I tried making a global filter but I can't seem to choose Logged in user in the Requester field
Allowing end users or Support Partners to create Change Requests directly
Hi, Is it possible in ServiceDesk Plus for regular users (or Support Partners) to create/submit a Change Request or Change Ticket themselves? We would like certain users —specifically our Support Partners— to be able to log Change Requests directly in
What are the dimensions for the Checbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.
Templates/Data Insert based on Ticket Categories
Hi all, I'd like some help with creating a template for new tickets. When a specific category and subcategory are selected, I would like to insert text into the subject and the description boxes. Is this possible to do? All research shows that I will
Upcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request
Error while start SDP
SDP Dos not start- log file error com.adventnet.mfw.ServerFailureException at com.zoho.mickey.startup.MEServer.startServer(MEServer.java:371) at com.adventnet.mfw.Starter.start(Starter.java:387) at com.adventnet.mfw.Starter.main(Starter.java:703) at com.adventnet.me.servicedesk.start.SDPStarter.main(SDPStarter.java:123)
Manage Engine Service Desk Version Update Problems
Merhaba, ManageEngine ServiceDesk uygulamasını 15.1 Yapı 15150 sürümüne güncelledikten sonra menü başlıkları bozuldu. Ekran görüntülerini ekliyorum. Desteğinizi rica ediyorum. Saygılarımla.
Not allow to reopen closed requests
Hello, We have this configured: Helpdesk Customizer - Notification Rules Acknowledge requester by e-mail when the request is closed. But, If requester respond the e.mail, then Servicedesk reopen the request as a new request. It’s posible to not allow
SDP cloud REST api metadata support
Hi all, I'm working on a bi-directional sync between our company's app and SDP Cloud. Flow: App → SDP: Using SDP Cloud V3 API (edit-request) to update ticket status. SDP → App: Using Triggers + Custom Functions to detect status updates and call our public
Error view task request
Hi Team, SDP V14.5 A user is unable to view the task and receives the following error message: ‘Unable to parse the given data I checked the API response from the system, and when passing the row count, it is currently sent as "%22%3A%2210%20%22%2C%22".
unable to execute a Report via API
Hi! I'm trying to get a Report data via API call through documentation example/test module but got "Invalid Input". what is wrong and how to fix it? SD version is 15.1 Build 15150
Missing License file
Dear Team, Please suggest how to generate this license, which is activated in the server, but due to issues in the server, we want to set it up in a new one. Product Name : ManageEngine ServiceDesk Plus 9.3 License Type : Registered Version License ID
[SDF-107034,SDF-28769] hyperlink in custom field or notes
Hi, I'm trying to insert a URL into a custom field (text field) though it isn't appearing as a hyperlink. How can I achieve this? I have also tried adding a URL to the notes as a straight forward URL and as a HTML hyperlink though it still comes out as
Mandatory Fields in Asset
I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in out Inventory that does not have an asset tag assigned to it. It would be a good feature to be able to customize the asset fields much more than we currently can.
Move Request from instance to another automatically
Hi, Is a way to Move Request from instance to another automatically by some criteria?
ServiceDesk Plus - Automatic Request Transfer Between Portals
Hi Everyone! This is a Custom Trigger script for ServiceDesk Plus that automatically transfers requests from Portal A to Portal B in real-time. No manual intervention required! ✨ Features ✅ Automatic Transfer - Instantly sends new requests to Portal B
More filters for Contracts?
Is it possible to make more filters for Contracts view? Our users want Contracts expiring in the next 60, 90 and 120 days too.
Request for Guidance on Manage Engine ServiceDesk Plus -MSP Upgrade
Hi Support Team We are currently running ServiceDesk Plus MSP On-Premise version 10.5 (Build 10538). When we previously checked with support, we were informed that our instance is using the free edition without an Annual Maintenance Subscription (AMS).
Best Way to Implement Updates
I have been working on my ServiceDesk Plus Helpdesk since July. We are happy with where it is, however we all know that updates will still need to be implemented. I would like to do a monthly update. What is the best way to test the updates that are required
Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
Rights for assets, by department
Good afternoon, colleagues! I have a question regarding asset rights assignment. There are departments in the accounting department that need to view assets, but I need to make it so that each department sees a specific number of assets, not all of them
Hotkeys in SDP
They help you navigate the site faster, using the mouse less. Do you have a similar plan for organization and implementation? Example: Alt+[KEY]; Ctrl+[KEY];
Email not sending
Hi, system configured with Microsoft Graph. In the setup, when you send a test message, an email is sent from the system with the message Email Sent Successfully. The test email has been successfully received by the receiver. Issue is: When updating a
Script to View In-progress (or other status) Tickets for Users
Is there a script I can use to view in-progress (or any other status) ticket for users? Right now, if I have a user who can see all requests, when they go to the requests window, they have the following choices: My Open Requests My Requests On Hold My
CPU at 100 percent
hi My servicedesk cpu near 100 percent all the time. There is nothing else on the server that is using the CPU: Having trouble finding what is causing it inside of SDP. Been searching through logs, etc. Looking at active SPIDS in SDP is no help. How can
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Mail server settings - Incoming issues
Hello, We have configured Mail server settings—Incoming, but we are getting the following notifications: It says the following: “The emails were not retrieved due to an unusual connection with the mailbox. Check the settings and try the operation again.”
Discontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate
How to change the due date SLA based on category chosen during edit
Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the
Update request status to - mark as mandatory
Hi ALL When Technicians reply to case they can change Request status. How i can set this point (Update request status to) as mandatory for some my Support Groups?
How to Import PST Files to Hotmail and other Email Clients?
If you’re trying to import PST files into Hotmail or any other supported email service, using a reliable PST file converter can make the entire process much easier and more organized. With the SysInfo PST File Converter, you begin by adding your PST file
Automatic asset fill
Hi, When a requester sent us a new incident the asset name is automatically filled in. The requester has multiple assets on his name so now assets which have nothing to do with the request will be associated. For example one of our employees made a new incident and asset is automatically filed, the 89313.. number is a SIM number and have nothing to do with the incident. When we go to that asset we see that the incident is associated with the asset. is there a way we can turn off the automatic asset
Introducing Zia Parser without our permission after version update!
Hello After upgrading to the new version build: 15.1 Build 15100, we are getting the below footer in all our emails templates! ===================================================================================== Introducing Zia Parser Now Zia can analyse
ServiceDesk Plus Technician Scheduler: Option for Shifting Schedules
Hi ServiceDesk Plus, Is it possible to set "shifting" schedules for technicians in ServiceDesk Plus. Example: Tech 1 shifts starts from 8:00 am - 5:00 pm. Tech 2 shifts starts from 5:00 pm - 1:00 am. Is it possible in the "Technician Availability Chart" to have an option for the availability of their respective technicians. This feature would also enable auto routing of tickets for available technicians. For an instance, a ticket has been created and addressed in the network group around 6:00pm.
GRC
ManageEngine Have Governance, Risk & Compliance (GRC) Software?
Unable to assign a department to a site
Unable to assign a department to a site since I have updated SDP to v. 1530. Same when adding a department or editing it when added. Site field is disabled (grey).
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
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