New to ADSelfService Plus?

• Announcements

• [ForYourInformation -33] Checklists for request management

  Bring the ‘Checklists’ into action.  This feature is available from 11107 and post builds of ServiceDesk Plus.  As a result of our constant efforts to make the job easier, we brought in a NEW feature, ‘Checklist’.  Have you ever got this feeling after going out of your house? I locked the door. Didn’t I? Did I turn off the Air Conditioner?    People are preoccupied and tend to miss-out few important things. This goes without saying, IT people like us are always preoccupied. A checklist might come

• Five ServiceDesk Plus features you are missing out on!

  Configuring request workflows, CMDB relationship map, timer actions, custom widgets, and Zia Agents in ServiceDesk Plus on-premises Five ServiceDesk Plus features you are missing out on! Prerequisites • Administrator (SDAdmin) login access to ServiceDesk

• [You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Netherlands

  Hello , ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Netherlands, and I personally wanted to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations,

• [Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus On-premises and AssetExplorer On-premises

  Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus which has been identified and rectified. We strongly urge all customers to upgrade to the latest version of ServiceDesk

• API Integration Key enhancements

  Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom

• Most Discussed Topics

• Live Chat Issue

  I tried to raise the issue via Live Chat; however, I encountered the error message below.

• Missing information about relationship additional fields

  Hi, Team, Since we upgraded to the 15.200 series, we have stopped seeing information related to relationship's additional fields. On this image from SDP v.14.720, you can see "Control", which is a relationship's additional field. In recent versions, we

• Why is Announcements sorted by Title instead of by Display date?

  15.2 Build 15240 It's quite impossible to find an old announcement when we have over 500 of them and they are sorted Alphabeticaly instead of by display date. I'm unable to click Date Range to sort.

• Tickets shared with specific technician

  Hi We have one technician that receives allot of shared tickets. He is asking for a way to show him all / only the tickets that have been shared with him. I know I can create a grid (filter) that shows shared tickets that he is the tech for: but there

• Recurring Changes

  Hi all, About 9 years ago someone asked the question about the possibility of doing a recurring change. Ie. the same change that happens on a schedule each month: Change Management - Calendar and Reoccurring Changes Questions We have the same need as