Implement MFA for Outlook client
My company sees the implementation of MFA for OWA/ECP as a very positive step, and I highly appreciate this initiative. However, MFA has not been enabled for the Outlook client yet. I suggest that the Admin add MFA feature for Outlook as well to enhance
How to turn off Q & A
I want to use service for my company, And i want it to be as easy as possible for users. How do i turn off Questions when users register?
Force agent check in via cmd prompt or script
In the most recent updates of Endpoint Central, specifically EC Cloud, what is the method to force agent to check in and apply configurations? I understand one method is for end user to right click tray icon and select "apply configurations". Is there
Getting a API key from username and password
Is it possible to use the v3 API to obtain an API key by passing the username and password? I'd like our technicians to use a script I created, but I obviously don't want to give them the plaintext API key. Instead, I'd like for the script to prompt them
Installation on Rocky9 linux
I've been trying to install PMP on Rocky 9.3 (with SELINUX enabled) but it does not work. 1) should it be installed as root ? under /root/ManageEngine/PMP/ ? Usually it's a bad idea to install under root but ok. You will have problems with permissions
Distribution server VS Direct connected
Hi, Testing out EndPointCentral and got a question. How do you manage your laptops, when they are away from the office and Distribution server ? Is it necessary to have 2 different installations ? One for Desktops located in reach of the Distribution
Changes - Closure Codes
Hello all, Within Changes there are 2 closure codes which seem redundant: Closed - completed and Closed - approved. Does anyone know the purpose of having both? I am just curious how others are using these codes.
Happy BirthDay
Hello, By connecting to MS SQL Database with ADManager Plus, we write the date of birth and start date of the employees as attributes to the ADManager side. Can we send automatic congratulatory e-mails when employees' birthdays or work anniversaries
New User Send Automatic Mail
Hello, Can a template e-mail be sent to the e-mail address defined for a newly created account on ADManager? Example: Dear John, Welcome to our company and to us. We wish you success in your new position. Human resources department
Self Scan Deployment
Hi All, I am looking at deploying the Self Scan.exe to all devices in my company using an Intune App deployment with the script also deployed but this method does not seem to deploy correctly and populate our ME instance with the devices. I am just wondering
Why do we need to Backup Google Drive to External Hard Drive for Google Workspace account?
As Google made it clear that "Google’s suppliers and distributors haven't committed to back up your data. Hence, they will not responsible for any data loss" . It is sufficient to warn us that we need to regularly back up Google drive so that our Google
What are the different manual ways to convert OST file to PST format?
If you are an Outlook user then you are aware of these file formats. If not, then you should know that an OST file is defined as a local copy of the information of that enables users to access your synchronized data without any internet connection. When
How to - I want change localhost:8080 to mysystemname:8080
Hi, I have installed ServiceDeskplus on my system for learning purpose. i want to change URL from https://localhost:8080 to https://<<mysystem's Hostname>>:8080 I tried to change the same in Admin->General->Advanced Portal Settings -> "Configure alias
Extra statuses doesn't get changed to Open when e-mails are added to the ticket.
In complement to the request status OnHold we have added two statuses "Waiting for External" and "Waiting for Requester" to track who we are actually waiting for. Both are set as "Clock is stopped" just like OnHold but now my technicians say that Requests
Bulk Fetch email sent date
Hi Service Desk Forum, I have a question regarding importing old ticket emails into service desk. When I fetch these emails, I notice that the creation date of the tickets is automatically set to the time of fetch rather than the original email sent date.
Patch Deployment Selected Applications
Anyone know of a way to easily add a specific list of Selected Applications in the Third Party Updates section of Patch Deployment tasks? I have many Patch Deployment tasks that I need to add 22 Third Party applications and I currently have to manually
Issue with automatic status change
Hello - We added logic in SDP to automatically set the Request status to 'In-Progress' upon user/client reply. This works fine, however we are seeing when users/clients reply "Thank you" it obviously still sets the status to 'In-Progress' which prematurely
Ports required for proper functionality of PAM360
I have installed PAM360 in a server of Network 'A' and is accessible within that network. Now i need to access it from windows or server located in different Network i.e. Network 'B'. The connection between the two network has been established. so my
Permissions required to set the Site in Work Orders
Good Morning, I have recently been asked for our End Users to have the ability to update the site in Work Orders so that the Approvers know what site the end user is a part of. I set a rule to make the site mandatory. I have tried to find what permission
SD-115664 : The size of inline images in incoming emails is limited to 3MB.
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust
Inline images being dropped, no directly visible indication in the request
The technician have to look in System Notifications to find the e-mail that goes out notifying the user that an image was dropped. The e-mail does not contain the reason for dropping the image, making the user more confused as to why the image was dropped.
Logs for ssh password reset.
When I try to reset passwords from PMP for our procurve switches it just hangs. I assume there are some logs somewhere I can see where its getting stuck (I assume its probably the banner) so I can create a custom command set to make it work.
Unexpected behavior for NCM
Dear team, Could you please advise on the issue below? Sometimes I can see that backup failed with this output when NCM try to backup config. But backup will be finished successfully in next try with no changes... If I try to execute terminal datadump
Template for Windows Server 2022
I have the latest version of Opmanager that came out Dec 24. I still can't see any devicetemplate for Windows server 2022. When will it be available?
ServiceDesk Plus REST API for Webhook subscription
Hi, Is there a REST api method available to register for webhook subscription on ServiceDesk Plus?
information of suspended monitors
Hi, can you help me with 2 questions about suspended monitors, please. 1.- Is there a way to receive an alert when a monitor is "suspended"? 2.- Is there a way to obtain a report in Analytics plus or in OpManager of the suspended monitors?
Inbound Email Pattern Matching (RegEx or similar)
Hi, Is it possible to read an email body to extract specific parts to use as the basis of a ticket. We have a couple of systems that send emails in a relatively structured format: System1 email: What happened: Your installed certificate TrustedPrivate2iPad
Clean up obsolete devices
Is there any built-in function that will automatically remove a device if it isn't active for certain length of time? Trying to figure out how to keep device and license count in check when a PC is decommissioned without having to manually delete them
Solutions
On the Self Service Portal, when a solution is suggested, there is a "Did this solve your problem?" question at the bottom of the solution with a yes and no option. No continues the request creation process. Yes takes the user back to the Home page. My
Query for Tickets opened by hour by group
It is possible to add the group to this query? SELECT YEAR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00')) 'Year', CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01
Configuring AWS EC2 Endpoint Central server behind an ALB or NLB?
Has anyone successfully configured their Endpoint Central server behind an Application Load Balancer or Network Load Balancer? One of the reasons we'd like to use the ALB is for the simplified SSL management. The ALB takes care of the SSL cert, ACM automatically
Publish / Push Annoucements into Teams Channels
wider communication channels are important; provide the ability to publish announcements into Teams / slack channels with ability to use '@' tags doing this ourselves isn't possible as i don't see any reference to announcements in API documentation
SharePoint Manager Plus build 4501 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4501. The new build supports the following: New features: New predefined reports have been added for List, List Items, and Permissions. Lists: Document Library
DDI Central webinar on 2nd May: How DDI solutions optimize healthcare networks
Did you know that deploying a DDI solution—integrated DNS, DHCP, and IPAM— can enhance IoMT(Internet of Medical Things) devices connectivity and reliably deliver round-the-clock telehealth technologies across distributed healthcare network sites? Join
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
Warranty Status - HP, DELL and LENOVO
Good Afternooon All What is the current status of using the REST API to import the warranty status ofr HP, DELL and LENOVO. When we signed up a for the SDP Cloud version i was informed that i should be able to pull this info in using the API. Logged a
Netflow config for Cisco C892FSP-K9 model
Dear team, Could you please advise, is Cisco router C892FSP-K9 supported by NetFlow Analyzer ? Cannot find how to configure this model Thank you
Map "Reporting to" field to Head Department during import users from Active Directory
Hi, I want to get and set Head Department automatically during import users from AD. I think if you map "reporting to" to head department or other organization role, my problem solved. I think it's very good to prevent update manually and store old data and prevent from mistake workflow in request catalog. Thanks
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on May 07th at Jakarta!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Jakarta on May 07. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on May 07th at Jakarta!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Jakarta on May 07. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
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