Access Denied
We have one Endpoint Central user who occasionally gets an "Access Denied" message on the page while in Endpoint Central. She could be performing a search or clicking on one of the tabs at the top. If she refreshes the screen the page will load or if
BROWSER HISTORY
is it any way to print the history of a browser of a pc user?
AGENT DLP
AGENT DLP HANDLER in task manager uses 87.5% cpu is that normal ? windows 10
Issues with API/Functions
Hi All - We have logic that will change the status back to In Progress when a client replies, and also have logic to auto-close tickets that meat certain criteria. Since we patched up to 15240, we are getting errors with both logic. Auto close error :
Merge pitstop accounts
Hi, Team, Since my company e-mail account changed some years ago, I've had two separate accounts in Pitstop. Two years ago, I requested the merging of the two accounts, but since this happened during a training course abroad, some problems arose, and
Service Desk Plus not syncronizing CMDB - Asset Management
Hello, As I mentioned in the title, the CMDB and the Asset Management is not syncronizing properly, some information such as the user that has the asset is not being updated. What can we do to fix this issue?
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
ADManager Plus Notification Template Macro not working
We have a notification template configured to send out an alert when a computer object is manually deleted from Active Directory. We use the %technician% macro in the body of the email to list the name of the technician that performed the delete. That
Restrict Users | Based off Group Membership and/or AD Attributes*
Under License Management. Would like to be able to filter users based off Group Membership and/or AD attributes* for scheduled restrict/enabled These attributes filters could also be used under other areas.
OS Deployer - Image Repository
We set up an image repository that checks out okay in every respect from the console. It's set up against a remote Windows Server system with an SMB share. The issue we encounter is when we boot from PE and attempt to access images (or anything) from
Contract Management Enhancements!
ServiceDesk Plus has been upgraded for several years and several versions, but the contract management department is still weak, inefficient, and poor. I would like to propose several enhancements to improve the Contract Management module: * Improved
RFC 2045 inline images
Hello! We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >" According to RFC 2045, the Content-ID header must be
Masterclass 2025 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the tenth episode of Masterclass 2025 will be our second Ask Me Anything (AMA) episode of the year. This is your chance to speak directly with our ServiceDesk Plus Cloud product experts and get real-time answers
Recieving an answer from another Service Desk creates a new ticket
Hello, As I mentioned in the title, we have Service Desk plus and another client has implemented it too. The issue we are having is that when they answer though email to the ticket created by us, it ends up creating a new ticket. Not just that but when
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
Event Logs & Windows Firewall - Enabled rule and still no access
Two Windows Servers, one old and one new. The old one I have EA able to connect & retrieve Event Log. New server I get RPC unavailable error. Both servers have the following enabled in the firewall: Remote Event Log Management (NP-In) Remote Event Log
Checklists assign business rule
I'm looking for a way to auto assign checklists to tickets that come in automatically based on what the subject starts with. But I don't actually see a way to auto add checklists. Tasks just isn't right for what we need and I know you can do that. Right
AXIS Camera Station won't update
In Endpoint Central, I have an Automatic Patch Deployment (APD) task that is failing to update AXIS Camera Station. The APD task consistently fails with the error: “The wait operation timed out.” (See image below.) I’ve tried several troubleshooting steps
Multi-Site Deployment for ADSelfService Plus
Hello all, We are currently evaluating ADSelfService Plus in our trial environment and would like to clarify some details regarding multi-site deployment and database scalability. Here is our scenario: We have separated the database from the application
iphone users not able to receive adselfservice plus MFA push notification.
Is anyone else experiencing this issue?
Enable ability to add custom URLs for SSO bypass
I currently have a ticket open to add custom URLs to the ADSelfService database for users to bypass Azure SSO. Allowing the creation of these within the platform would be much easier and time saving
Add attachment to a request using Power Automate
Hello, May I know how to attach an attachment to a request using Power Automate? I tried HTTP Post in Power Automate but encountered "UPLOAD_RULE_NOT_CONFIGURED" error. What is this error meaning? Response {"response_status":{"status_code":4000,"mes
udf fields list is empty
Hi. I want to get a list of additional fields from the requester. But the list is empty. Help with the function code.
CVE-2025-66516 impact review for M365 Security Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
CVE-2025-66516 impact review for M365 Manager Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
CVE-2025-66516 impact review for Exchange Reporter Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
OS Deployment Licensing – Removing Old Devices?
Hi there, We are currently testing the OS Deployment feature and have tried it on some old laptops. Now, we have run out of the default licenses (4/4). The old test laptops are no longer needed and have been decommissioned. However, when I try to free
endpoint central system tray icon
not showing and when show up i click and nothing happens
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
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Bulk Updating
I have 620 systems that I need to update multiple fields on. Is there a way to use a CSV file to bulk update existing records? I see the option to select a few systems and hit bulk update, but in my case, I have a value that is different for each system
Migration since SDP need to be split in to two separate consoles
Dear Team, Kindly help us with how to proceed this requirement with detailed steps. customer is splitting the licenses to two different entities. Below is the complete BOM for your reference. 1. ManageEngine ServiceDesk Plus Professional Edition - Cloud
Masterclass 2026: Get ready to level up your ServiceDesk Plus expertise
Hello everyone, We are back with the 2026 ServiceDesk Plus Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos releasing
Masterclass 2026: Get ready to level up your ServiceDesk Plus Cloud expertise
Hello everyone, We are back with the 2026 ServiceDesk Plus Cloud Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos
Department Roles based on jobtitle
Hi, Team, it would be nice to configure department roles based on job titles (just as you have on User Groups). This way, you wouldn't need to manage these roles whenever people change their organisational functions. On the other hand, it could be useful
Secure Password Field for Custom Modules
I would like to request the addition of a secure **Password-type field** to the Custom Modules section. In real-world scenarios, as the number of managed services increases, password management becomes increasingly complex. We need a secure and centralized
Notification of Reply to Closed Request when Technician is Unavailable
Hello, We are running SDP OnPrem, build 14970. We use Zia to assist with choosing whether requests are re-opened when a reply is received. This works well to prevent a "thank you" reply from re-opening requests, but often fails to re-open tickets reliably
IFrame for the portal.
Dear colleagues, good afternoon. We need your help setting up an iframe in ManageEngine ServiceDesk Plus. The organization has a portal for users of all kinds of information, the top management wants to make sure that ServiceDesk Plus opens the same way
How can I stop Endpoint DLP and Endpoint Intelligence?
Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way
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