Users can't passed through the survey if they have authorized in the Service desk Plus
After upgrading to version 15.1 build 15130, users cannot complete the survey if they have logged in to Service desk Plus. When the user clicks on the link from the survey mail, he receives the message "The user does not have permission". When user have
Unable to Retrieve Fields Associated with a Specific Service Template
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternate
Clarification on Removing Disabled Users from User List (Populating only Active Users)
Dear All, We have noticed the following scenario in our environment: When a user is offboarded, his/her account is moved to the Disabled OU in Active Directory. Once the account is in the Disabled OU, the user details are still visible in our Users List
ServiceDesk Plus MSP – Latest version not available in dowloaded installer version
Hello , I’m preparing to install ManageEngine ServiceDesk Plus MSP and I've noticed that when I download the installer from the official website, the version provided is 14850, while the latest published version is 14940. Could you please verify if the
Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Self Service Portal Enhancement Requests
Suggestions: Allow multiple (custom named) pages or tabs to further categorize installations. Currently you just have "Apps" and "Updates". I would like the ability to make "Quick Fixes" and "Company Apps" that I can assign installations to. Support direct
Upcoming change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application to improve security and provide
Application Control - Blocking File Paths in User Profile
I'd like to block executables from running in %USERPROFILE%\Downloads or C:\Users\*\Downloads to avoid users from running executables they may have inadvertently downloaded. Is there a way to do such a thing with Application Control? Other applications
ADSelfService Plus: Imposible to LOG IN if "User must change password at next logon" is enabled
Application: ADSelfService Plus Version: 6.5.1.5 → 6.5.1.9 (Post-upgrade) Issue Description: Following the recent critical upgrade to version 6.5.1.9, we’ve observed a change in behaviour affecting user Log in on the App. In our organization, when a password
Not fancy improvements in the new version
Hi everybody, am i the only one that find not fancy at all this 2 graphical things came from one of the latest updates? - icon of a folder on the left of the service categories - useless and huge frame (always opening extended) saying "no service categories
MDM Disconnect / Remove from Computers
I'm looking for the correct way to disconnect the EC MDM profile from computers remotely. I see the deprovision option in MDM for a computer, but I don't want to remove any data just the MDM profile itself. Is there also a way to turn off MDM auto enrollment
How to Increase Domain Authority
How to Increase Domain Authority is a resource hub for SEO enthusiasts and businesses looking to boost their website authority. It provides actionable strategies, expert tips, and proven techniques to improve search rankings, build strong backlinks, and
When will Asset booking be available in SD Plus cloud
Asset booking is available in the on-premises version, when is this likely to be seen in the cloud version? It's a feature we are keen to explore. Thanks.
[New Release] ADManager Plus' latest build 8025 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8025. Issues fixed Fixed an issue where the Microsoft 365 tab appeared blank for technicians and was only restored after editing and saving the technician
Zia Bot not showing Incident templates
Hi, What config have I missed, under Zia Bot it will show the 'Ask for a resource' but not 'Raise a ticket' even though all incident templates are set to Show Requester. Think I've had this before but I can't remember how it was fixed. Build 15130
endpoint central migration when there is separate SQL server data base
Hi, I was reviewing the documentation on Endpoint Central migration, and I noticed that it doesn’t provide any guidance on what to do when the database is hosted on a separate Windows server (i.e., the application and database are on different machines).
create requests 'on behalf of'
It appears this feature is available in SDP Cloud; however, I cannot find any reference to it for on-prem. How do you handle requests submitted by person A, for the purpose of Person B.
Sending notification failed for notifyType : Queue errors
Hi V - 14105. In the system log viewer seeing these errors: Sending notification failed for notifyType : Queue errors. I thought this may be due to a mandatory field not being populated but the only mandatory field is 'subject'. Sending notification failed
Remove Approval for VIP User
I am trying to remove the approval process when a Service Request is created by a user marked as a VIP. I have a request template where the Approval is set to the Reporting Manager of the Requester for Stage 1 approval. I have tried creating a rule where:
PAM360 discover win resources inquiry
Hello all. Just a question. In schedule Resource Discover for windows resources, is it possible to: 1- disable auto-discover for local accounts. 2- restrict users from accessing locally using RDP I already deleted local accounts because users will use
Migrating Database to a new drive?
Are there any tutorials on migrating the database to a new drive? I plan on installed a larger (secondary) hard drive onto our server and would like to move the ELA database over there. Does this require any uninstallation of the server? Thanks!
Distribution servers
So we are launching more domains with DTC. Unlike our other Domain Deployments these new segments are physically separated from our primary network. We do have a very small IP space that is interconnected. So we can put a DTC server in each location and
How to handle package install failure when package is already installed?
New to EC and using a Gemini for a lot of guidance. I have a package I'm deploying. The package installs successfully when it's a new install but in subsequent checkins it shows as failed. I assume because the package has already been installed. The reason
RecoveryManager Plus rolls out build 6310 with feature enhancements.
We are glad to release the latest version of RecoveryManager Plus, build 6310. Features: · Entra ID BitLocker recovery keys: You can now back up and retrieve Entra ID BitLocker recovery keys ensuring quick access to encrypted drives. · Portal rebranding:
DC Agent System Tray Icon Not Showing Up on Some Computers
Has anyone seen experienced an issue where the DC agent icon doesn't show up in the system tray even though the following processes and service are loaded? Processes: dcagentservice.exe dcagenttrayicon.exe dcondemand.exe Service: ManageEngine Desktop
Enrolling Macs
I have installed Endpoint Central on a couple of Macs and reset the enrollment with the root user, but one of the Macs has presented the user with this enrollment dialogue which they cannot get past. They are offsite. The Mac is in Apple Business Manager
Using webhook or similar on SDP ondemand Professional
Hi, Team, Is it possible to add a request via API with a custom trigger (or anything else) on a Professional edition? On the on-premise, we have Deluge in all editions, and it is easy to do so. In the cloud version, the Professional Edition doesn't have
API Endpoint for Listing Available Methods and Required Fields
Dear ManageEngine Support Team, I am currently working on an integration between ManageEngine ServiceDesk Plus and a third party app. As part of this process, I am using the ServiceDesk Plus API to perform various operations. I would like to know if there
Windows 10 Extended Security Updates (ESU)
Once Windows 10 support ends, if we have machines enrolled into extended security updates from Microsoft for Windows 10 will those updates be in Endpoint Central Patch Management to deploy to these Windows 10 systems? Or will we have to manually update
Custom Reports for Service Request Resources... When?
Are there any plans to add the ability to customize reports with questions related to Service Request resources?
Internal vs External Report
Hi Is there a way to determine in a report if a request was created by an internal requester vs an external requester? I tried to filter where requester contains '*.ourdomainname' and where requester contains 'ourdomainname' Didn't work.
Upcoming enhancements in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus Cloud.Below is a brief run-through of the same. ServiceDesk Plus Cloud Onboarding Experience Revamping ServiceDesk Plus Cloud onboarding for a faster, smoother, and more
Prohibited software
Just wondering why none of the Xbox things are not listed in the Prohibited Software list...? Maybe that is something that can be added to the list?
PXE boot.wim files takes forever to load
If I am able to get a laptop to PXE boot loading the \boot.wim file takes forever to complete. I PXE booted a laptop 20 minutes ago and it is not even half way done loading the boot.wim file. Last week this was not occurring. I have rebooted the server
User automation with computer report
I have a report with all computers with a managed by attribute. Is it possible to set up an automation that puts all of the users in the managed by attribute in a ad group? and also removes users from ad group, if they not anymore manager of a compu
Workflow Tasks Not Triggering When Requests Are Created via REST API
Dear All, We have observed the following behavior in our ServiceDesk Plus environment: • When a request is created manually through the ServiceDesk Plus portal, all tasks associated with the Service Template workflow are triggered as expected. • However,
Apple account on ipad : where is the code ?
Hello, I've configured shared ipad with guest mode (which work) and the possibility to use apple account. But when i want to connect to my apple account, a "code" is requested. I cannot figure out where this code is defined (on business.apple.com, i don't
Zoho CRM -> SDP MSP Integration - Not Working in Recent Months
Issue: We are having an issue with our Zoho CRM -> SDP MSP integration. We are unsure when in stopped working, as it did work in the past, but it appears it may have broken around January of this year (2025). Info: - SDP MSP On-Prem, v. 14.9 Build 14930
Display survey result on request details
Hi, Team, Is it possible to have on the request's right panel something that shows the survey result? This should display the same pop-up window as we can see on the survey reports when selecting the request. Thanks.
CVEs found in C:\ManageEngine\ADManager Plus\Patch\ by vulnerability management tool
Hello, Are the Patch files contained within the ADManagerPlus directory required to be kept for future use or can they be removed after upgrading? For example, our Wiz security platform is counting these as vulnerabilities even though we are running 8.0.0
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