[SDF-61622] VMware Network scan with vCenter credentials
Hi, I have five ESXi server that include in vCenter server as cluster. I can't to add ESXi username or password. Just I can to add vCenter Server credentials. Now do you have any solutions for scan VMware hosts or VMs with vCenter credentials. Thanks
Custom Login Page - Size Issue
Hi On my custom login page I've noticed sometime the background image is resized for some of my technicians. This is what I want it to look like: But sometimes it looks like this: This is the code: <div class="sdp-bg" style="background: url(/custom/customimages/FINALPTLOGORESIZENEW.jpg)"></div>
Is there a way to follow up on what reply templates are being used?
We have close to three hundred now and I would like to know which of them are actually being used or not. Is there a report I can run or do I have to ask the entire organisation?
Add a new button in a service template
SDP version: 14506 Is it possible to add new buttons in a service template? I have created a custom field that is "Single line text". I wonder if I can add a button under that custom filed, when i click on it a new cutom filed "Single line text" shows
A delay of 20 minutes upon approval of the application
Good afternoon. Today, colleagues noticed a strange behavior regarding the approval of the application, when the approval trigger is triggered, then the next stage should be launched. But it starts with a 20 minute delay. Because of this, the approval
OpManager Auto-scan after install
Hi OpManager Support, May I know if there's a way to disable the auto-scanning in the OpManager after install? I wanted to add specific Host IP to be scanned only, since the default auto-scanning of OpManager triggers our end-point security tool and sending
About OPM pg user
Hello! I am using the OPM software, and I would like to know what the username and password are for the system database. Could you help me?
What software can open PST file?
If you are looking to open PST file without Outlook, you can use specialized software like MSOutlookHelp PST File Viewer. These tools allow you to view all data stored in a PST file, including emails, contacts, calendars, and attachments, without requiring
OpManager default discovery
Hi, According to the install guide the OpManager "Once installed, OpManager looks out for all the neighboring servers, and domain controllers in your network and add them into the OpManager Inventory." Getting Started - Discovery| OpManager Help (manageengine.com)
DLP policy conflict
Dear Support Team, I am experiencing a critical issue with the DLP agent where multiple policies with different enforcement actions are not functioning correctly. Problem Description: I have deployed two DLP policies to a client endpoint with the following
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Watch and Save Instagram Stories Privately
Want to keep up with Instagram stories without anyone noticing? Many users wish to explore updates from friends, celebrities, or favorite creators privately. With the right approach, you can stay invisible while browsing and enjoy content on your own
Server Upgrade Causing Agents Offline
Hi, We recently upgraded our server build from 11.4.2534.01 to 11.4.2540.07 and that was successful. However, some of our agents started auto-upgrading to the latest version 11.4.2540.07 and now they are showing offline. The agents running the old version
Issues with custom widget
Hi all, I'm developing a custom widget in service desk plus cloud and encounter some problems listed below. 1. For plugin-manifest.json, what's the difference between 'personal' and 'org'? If I want to let all the users to have the widget I created, I
Error Update from 13000 to 14205
Apr 20, 2025 6:48:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}org.json.JSONException: Unterminated string at 1000 [character 1001 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507)
Cant delete a site - used by a module
Im trying SDP onprem in Enterprise mode with Endpoint central integration. Ive reverted to free licence because it represent the feature set we want to license in the future. Lots of sites were created automatically when importing users via Active Directory.
Technician cant create request
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } And I know that API call is
ID de los tiques
¿Es posible modificar el ID de los tiques para que pase a ser SL-XXX en lugar de sólo XXX? Es decir, añadirle unas siglas delante de los números que forman el ID.
How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
SDF Followup
Where can we follow the Feature Request status for SDPlus?
ADManager Server Version Rollback with Snapshot
Has anyone ever rolled back to a previous version of ADM with a (Nutanix in my case) server snapshot before? safe?
Sync user to other domain orchistration
I see ADManager includes an Orchestration template function to Sync user to other domain. I am interested in Syncing user attributes from One PROD domain to another DEV domain to keep the user base the same. I see the configuration of this function to
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
Report on Who Assigned
Hi I need to be able to report on the number of tickets assigned by particular people to a particular team, is this possible?
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Ghost notification in 15130
For me and a lot of my colleagues a ghost notification has started to appear. When we go into the notifications there isn't one there. Even if we sort by Unread. If we remove or delete all read notifications it disapears for a while and then returns
Clarify text about Approval
When you have Declined an Approval Request There is a text that states "We have updated your approval action" To not be contradictory, would it be possible to change this text to "We have updated the ticket based on your decision" ?
New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster
Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature
Milestones Cannot be Closed if Task status is "Cancelled"
Good afternoon, We have discovered that if we set a task inside of a milestone to "Cancelled" instead of "Closed" we cannot mark the milestone has "Closed." I have checked the Status classification and confirmed that it is a completed status, and it happens
Upcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request
ntermittent “Scanning Timed Out” errors on macOS devices
What we’ve confirmed so far: The issue is intermittent and device-specific Network connectivity is healthy Required ports are open and reachable to the cloud servers Other Macs on the same network are scanning successfully Because of this, it doesn’t
Change in Windows login agent uninstall/update method in ADSelfService Plus (from build 6304)
Hello Everyone, From ADSelfService Plus build 6304 onward, the Windows login agent can no longer be updated or uninstalled through the Windows Control Panel. To manage (install, update, or uninstall) the Windows login agent, please use one of the supported
AD Audit Account Analyzer showing just WORKSTATION
Dear Team, Facing one challenge of account lock out for one user, on checking analyzer in CALL MACHINE NAME column only showing WORKSTATION not actual hostname, why it is like this? Any answers CALLER MACHINE NAME showing just WORKSTATION in AD Audit
Updated to latest 15150, issue with search bar
We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be
What are the dimensions for the Checkbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.
OS Deployer for DC MSP
What is the progress in preparing the OSD module for DC MSP? We have several clients who have been asking for this for 2-3 years. Any new news?
Computer Tech Reviews
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dcswmeter.exe Process?
What does the process dcswmeter.exe do?
How to deploy BGInfo (or similiar) by Endpoint Central
Hello, In order to deploy a computer information to all equipments managed by Endpoint Central, we would like to deploy or define a box into desktop computers with basic information that Helpdesk request to user when they open a request. We're analyzing
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