ADAuditPlus - v8700 - Cloud Directory - API Permissions
Hello everyone, I've updates ADAuditPlus to v8702. After the update I checked the data sources and saw that the date source in Cloud Directory was extended. Before the update we had Audit, Sign-In, Risk-Detection and Intune. Now new areas were added -
Can't upgrade ADAudit+ from Build 8701 to 8702
When I try to upgrade from Build 8701 to 8702, I always get the following message: I've started and stopped the program multiple times but I keep getting the same error. I've rebooted the server several times with no change. How do I get past this?
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
Webmail Backup Tool for Downloading Emails Locally?
Hello everyone, I’m looking for a reliable way to backup webmail emails to my computer so that I can keep an offline copy of important messages. I have quite a large mailbox, so manually downloading emails one by one isn’t really practical. While searching
Track and Manage Automated Patch Deployments with the Mobile App
Now you can track Automated Patch Deployments on the go using the Endpoint Central MSP Admin app. Monitor deployment progress across Windows, macOS, and Linux devices in real time, quickly identify task statuses, and access detailed deployment information
Track and Manage Automated Patch Deployments with the Mobile App
Now you can track Automated Patch Deployments on the go using the Patch Manager Plus Admin app. Monitor deployment progress across Windows, macOS, and Linux devices in real time, quickly identify task statuses, and access detailed deployment information
Track and Manage Automated Patch Deployments with the Mobile App
Now you can track Automated Patch Deployments on the go using the Endpoint Central Admin app. Monitor deployment progress across Windows, macOS, and Linux devices in real time, quickly identify task statuses, and access detailed deployment information
SLA
Hello everyone, I'm looking for guidance on how to handle SLA calculations in a specific follow-the-sun support scenario within ServiceDesk Plus On-Premise. Our company operates across three regions: China (1 SAP support technician) Europe (5 SAP support
Manage Engine PAM360
Hello everyone, I have a question regarding ManageEngine PAM360 database support. Does ManageEngine PAM360 support any free database edition like Microsoft SQL Server Express Edition for installation or deployment? I would like to know if SQL Server Express
Slither io: The Ultimate Snake Game – Tips for Reaching Top 1 on the Leaderboards
If you're looking for a relaxing yet exciting game, Slither io is definitely a must-try. Belonging to the multiplayer online action strategy (MMO) genre, Slither io has created a global sensation since its release. With simple gameplay based on the traditional
Upcoming UK DR Drill Scheduled for 9th August 2026 and 16th August 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho & ME UK services on August 9th, 2026 and August 16th, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the UK deployments and
Five ServiceDesk Plus features you are missing out on!
Configuring request workflows, CMDB relationship map, timer actions, custom widgets, and Zia Agents in ServiceDesk Plus on-premises Five ServiceDesk Plus features you are missing out on! Prerequisites • Administrator (SDAdmin) login access to ServiceDesk
SLA Color Request
I would like to find a way to change the ticket color based on the SLA due time. For example, if there are 10 minutes remaining before the SLA deadline, the ticket should turn red; if there is 1 hour remaining, it should turn yellow.
Best way to handle project intake?
Hi Management would like it if I could create a way that users could click a 'Request New Development Project' link on our company web page that would then open a SDP template so that users could input any issues that they think should become a development
Can you create a custom request view that dynamically adjusts to the logged in technician?
My searches say that there should be an "Assigned Technician = Logged in Technician" option in the custom views builder, but it does not exist for me. How can I create a custom view that will show assigned requests of the logged in user, along with other
How do you organise your Service Catalogue?
Hello all I am looking into rebuilding our Service Catalogue for our company to capture better metrics and offer a better experience for end users. I believe I am correct that a typical Service Catalogue will consist of Category, Subcategory, Item which
MESDP - Notes shifted to the right in Firefox
I just moved to Firefox from Chrome and noticed an issue with ME SDP We use Manage Engine for our ticket services, but if you click on the Notes aspect of a ticket, it opens the box to the right side of the screen. This does not happen on my work PC or
SDP - Change request status on technician or user reply.
Hi, I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file? Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response" I've tried to use the business rules, but they seem to lack this functionality. Is there any other way around? Thank you, Miron
Upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements
Empty Reports / Performance Data Not Collected Automatically
We are facing an issue with OpManager Plus 12.8.709 where performance data is only retrieved when we manually click "Test Monitor". Because automatic polling is not collecting performance data, the graphs remain empty and all generated reports (daily/weekly/monthly)
SLA in different Region
Hello everyone, I'm looking for guidance on how to handle SLA calculations in a specific follow-the-sun support scenario within ServiceDesk Plus On-Premise. Our company operates across three regions: China (1 SAP support technician) Europe (5 SAP support
How to Improve Your Wordle Skills Without Losing the Fun?
Wordle looks simple, but every puzzle is a chance to sharpen your vocabulary and logical thinking. How do you approach a new game? Do you always begin with the same five-letter word, or do you change your strategy based on previous results? Some players
Customize Request Cancelation Reason
Is it possible to customize the Reason list for canceling requests? I can't seem to find the option in the settings
Feature Spotlight: OpenTelemetry Integration in Applications Manager
Applications Manager now supports OpenTelemetry integration, allowing teams to ingest, analyze, and visualize distributed trace telemetry from OpenTelemetry-instrumented applications. With this integration, teams can: • Analyze distributed traces • Track
Feature Request: Side-by-Side Comparison View for Resource/Catalog Items in Request Forms
Product area: Requests — Resource selection ("Choose your item" step in request templates) Current behavior: When a request template includes a resource catalog (e.g., a hardware selection step like "Choose a laptop computer model"), each item's details
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that an authenticated remote code execution vulnerability was identified in Password Manager Pro. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-18199
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that an authenticated remote code execution vulnerability was identified in PAM360. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-18199 Severity
How do you encourage users to adopt self-service portal and keep your Solutions (KB articles) up to date?
Hello all, Every organization has its own approach to promoting self-service and managing knowledge. Let's share what is working, exchange ideas and learn from each others experiences. That said, a strong self-service portal and a well-maintained knowledge
[Live Webinar] AI-Powered Cybersecurity: Innovate with Confidence. Secure with Trust
Hi, Artificial Intelligence is transforming cybersecurity at an unprecedented pace. While AI empowers security teams with faster detection and response, it also equips attackers with more sophisticated techniques. The challenge lies in embracing innovation
Error REQ:2002
When try to upgrade ServiceDesk Plus free version 15100 to version 15120 shows this error: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions. Please
API access for AssetExplorer
Hello, I would like to get a assistance to use the API endpoints to connect and retrieve information regarding AssetExplorer I have tried multiple ways via curl to get a request but none of have succeeded as of now.
What Makes a Free Game Worth Playing Again?
I recently spent some time exploring the collection on Coolgamesfree.org and was surprised by the variety available. Whether you're into action, puzzles, racing, strategy, or relaxing arcade challenges, there's always something new to try. What I enjoy
Is Slope Game the Ultimate Test of Reflexes?
I've been playing Slope Game for a while, and I'm surprised by how addictive such a simple concept can be. There are no complicated controls or long tutorials—just a rolling ball, a fast-moving track, and endless opportunities to improve. Every run feels
Introducing Zia AI Agents in ServiceDesk Plus Cloud
Hello ServiceDesk Plus users, We're excited to announce the general availability of Zia Agents in the cloud version of ServiceDesk Plus. Register now for our free training on Zia Agents for ServiceDesk Plus Apr. 7, 2026 3pm AEST Register now 11am BST
Portal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.
Problem with the Remote Control
Hello, I’d like to check on an issue I’m having when trying to establish a remote connection to some endpoints in my environment. My support team has noted that when attempting to use Remote Control on certain endpoints, a pop-up appears asking the user
[Launch announcement] Log360 detection reengineered for smarter, sharper threat detection!
Hi everyone, We’re thrilled to announce a major upgrade to Log360’s threat detection engine. This launch brings a reengineered architecture that improves accuracy, reduces noise, and makes detection workflows more efficient than ever. What’s new Centralized
Endpoint Centreal / SDP find assets based on serial number
Hi, we are using Endpoint Central together with Service Desk Plus. The inventory works fine and the required information are visible on an asset. Unfortunately I did not find a way to find assets based on a serial number of a device. For example I have
Why is Announcements sorted by Title instead of by Display date?
15.2 Build 15240 It's quite impossible to find an old announcement when we have over 500 of them and they are sorted Alphabeticaly instead of by display date. I'm unable to click Date Range to sort.
M365 Manager Plus build 4821 is out now!
Hello everybody, We are glad to announce the release of our latest build, M365 Manager Plus build 4821! Enhancements The bundled JRE has been upgraded from Java 1.8.0_482 to Java 11.0.31. The License Details Report now includes a License Quota Used (%)
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