Session Recording FFMPEG Config on Windows Server
i'm trying the session recording feature for HTTP Gateway sessions. in the config guide ( https://www.manageengine.com/privileged-access-management/help/session-recording-controls.html#Configuring_FFmpeg_for_Session_Recording ) it refers to a file that
Best Gmail backup Software
Mail Backup X takes the center stage as the most evolved email management solution. You will not regret your decision of zeroing on this Gmail backup application because it flaunts fine qualities like twin compatibility with Windows and Mac. This tool
Requester search for templates
I upgrade to 16.0 Build 16030 and found that the Search in the requestor portal is not search templates anymore. Before this update, users were able to search for templates and now they have to make extra clicks to locate the right template. This is extremely
Can Ask Zia Conversational Chatbot be configured with permanent instructions for Level 0 IT Support?
Hi everyone, We are evaluating the implementation of an AI-powered Level 0 IT Help Desk using Ask Zia Conversational Chatbot in ServiceDesk Plus Cloud (Standard Edition). Our goal is to allow end users to describe their IT issues in natural language and
Upload or Import 50,000+ PST Emails to Office 365 Using the Network Upload Method
Migrating a massive number of Outlook PST files into Office 365 is no small feat, particularly when you're talking about tens of thousands of emails, multiple mailboxes and large attachments. If you're looking to upload/import 50,000+ PST emails into
Best Yahoo Backup Tool
Excellence speaks for itself and this quality is certainly a part and parcel of Mail Backup X- a groundbreaking Yahoo mail backup tool that gets going smoothly on both Windows and Mac. The real beauty of this tool lies in the fact that its works with
Improve Announcements Deploy Time
The Announcements feature in the tools can be really handy for getting information out to users. The problem is it takes too long to reach each endpoint. I feel it should almost instantly get pushed to an endpoint if it's online like a configuration does
SAML SSO enable
Hi team, We want to enable SAML SSO by using Entra ID as IdP. But why Assertion URL and Single Logout Service URL in SAML page point out to my primary EC server instead of our cluster FQDN that is mapped to virtual IP? Is it by design?Can it be changed?
Upcoming enhancements on Workflow Execution Performance in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements on Workflow Execution Performance in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Workflow execution is optimized for better
For Change workflow to work, Status Actions is the Only correct way of changing statuses
How can I block Technicians from using the right hand side status change? If they change status this way it seems like they can jump the workflow.
Upcoming ServiceDesk Plus Cloud UI Revamp
Dear Users, ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience. The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsive
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When loading into the Change Workflow the workflow is at the bottom of the screen. Moving the screen so it fills the window and saving doesn't help.
What free tool lets me view or open an MBOX file?
If you wish to view or open an MBOX file without having to pay for it, you have a number of choices. Thunderbird is one of the most popular free email programs that is capable of opening MBOX files, and you can also make use of other MBOX viewer applications,
Upcoming US DR Drill Scheduled for 21st November 2026 and 5th December 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho & ME US services on November 21st, 2026 and December 5th, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments
Can I Import PST File to Primary Mailbox Without Outlook on my Mac Device?
Importing a PST file to an Office 365 primary mailbox from a Mac is possible with a compatible migration solution. You do not necessarily need to install Outlook on your Mac for every migration method. However, check the software's operating system compatibility
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Hello. I am currently encountering an issue where custom field data does not appear in the API response for the Request module. I would like to retrieve this data via the API response. How can I resolve this?
Upvote option for requesters on requests
I really enjoy the feature on this Pitstop portal that lets you upvote enhancement ideas submitted by others. Has Zoho considered implementing something like that in ServiceDesk Plus Cloud? Our organization is about to implement a new request type for
[New Release] ADManager Plus' latest build 8050 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8050. Features Impact Radius: A new Impact Radius tab is now available under Risk Exposure Management to help technicians visualize the objects that
What Is the Best Way to Convert MBOX File to PDF with Attachments?
Converting an MBOX file to PDF with attachments is a practical way to keep important email conversations accessible, shareable, and easy to archive. The best method depends on the number of emails, file size, and whether you need to preserve attachments
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If you want to convert XLS or XLSX Excel files into PDF format, you can use BreviSoft Excel Converter Tool. It provides a simple way to export Excel spreadsheets, tables, and documents into PDF without manually recreating the content. The tool helps users
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If you want to open or view an MSG file without Microsoft Outlook, you can use a dedicated MSG viewer or converter tool. While some free options allow basic MSG file preview, they may have limitations when handling bulk files, attachments, or large email
Free PST Converter Tool to Convert PST Files.
Recoveryfix Free PST Converter is a Windows utility that converts Microsoft Outlook PST files into accessible formats without needing Outlook installed. It lets you migrate up to 500 MB of PST data—including emails, contacts, calendars, tasks, and attachments—for
Critical Vulnerability Alert: Remote Code Execution in Apache HTTP Server (CVE-2026-119618)
Vulnerability Overview The Apache Software Foundation has released a security update addressing a critical remote code execution (RCE) vulnerability in Apache HTTP Server, tracked as CVE-2026-119618. The vulnerability exists in the mod_http2 module due
Critical Vulnerability Alert: Remote Code Execution in Apache HTTP Server (CVE-2026-119618)
Vulnerability Overview The Apache Software Foundation has released a security update addressing a critical remote code execution (RCE) vulnerability in Apache HTTP Server, tracked as CVE-2026-119618. The vulnerability exists in the mod_http2 module due
Convert PST to MBOX on Mac & Windows Using Top Free Methods
PST files contain your Outlook emails, your attachments and all the other mailbox data. If you want to get your emails into Thunderbird or some other MBOX compatible email client you'll probably need to convert your PST files to MBOX format. There are
ManageEngine SupportCenter Plus - version 15.3 - Build - 15320 Released
Dear User(s) Greetings for the day. We have released SupportCenter Plus - version 15.3 - Build - 15320. We have fixed some vulnerability issues in the build SCP-8347 : Tomcat is now upgraded to version 9.0.123. SCP-8349 : To address security vulnerabilities
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Hello everyone, Big updates are here for ServiceDesk Plus On-Premises! Build 16030 is now the stable build for the 16000 series, with refinements to SLA processing, API-based request updates, ChatGPT model selection, and more. The 16000 major release
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Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 15.3 - Build - 15320. We have fixed some vulnerability issues in the build SDPMSP-25658 : An authentication validation issue in LDAP allows unauthorized access to ServiceDesk
How to Back Up Yahoo Mail Emails to PST for Easy Access?
Backing up Yahoo Mail emails to PST helps preserve important messages for offline access, archiving, and future reference. Selecting the required folders and saving a local copy can make email management easier. The Aryson Yahoo Backup Tool offers options
Allow Multiple Assignees for Project and Change Tasks
Hi, I would like to suggest the possibility of assigning a single task to multiple users/technicians in Projects and Changes. Currently, a task can have a single owner. However, in many project and change activities, the same task must be performed by
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Hi all, To maintain and improve the reliability of our infrastructure, we’ll be carrying out planned maintenance on the OpManager Nexus US data center. During this period, US services will run from our secondary data center for about two weeks before
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The Ask Zia interface brings together all your conversations, investigations, autonomous operations, and pending approvals in one place. You can revisit past interactions with Zia, review autonomous operations performed during incident management, and
Set Response DueBy Time ReadOnly
How to set Response DueBy Time Field readonly in Request Form, so technicians cannot edit the date , i cannot find the field in Incident Management - Field and Form Rules
Slow Service Desk Plus Cloud performance
Good day, Is anyone else experiencing slow, degraded ServiceDesk Plus cloud performance: We are hosted in the USA. Regards
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Keeping email details intact is important when moving Gmail messages to another platform. Users generally want important information, such as the sender, recipient, subject, and timestamps, to remain available after migration. Choosing a method that preserves
CIO Dashboard
i wants to Create CIO Dashboard for ITSM as per Attachment can some one Suggest Necessary step by step process. pls refer Attachment for more details
Patch Tuesday Updates: November 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45970 - 2026-11 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5131083) 45971 - 2026-11 Servicing Stack Update
Patch Tuesday Updates: November 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45970 - 2026-11 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5131083) 45971 - 2026-11 Servicing Stack Update
Patch Tuesday Updates: November 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45970 - 2026-11 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5131083) 45971 - 2026-11 Servicing Stack Update
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