Message : No installed Python found!
Hello! I have create a request life cycle. Workflow : Executed from Request Life Cycle : Purchase New Asset, Transition : Send for Approval, Rule : SendApprovalScript. The script was working fine before updating the SDP to the version 15.1 Build 15100.
Self-Scan with API key Not Working
My organization is getting an error when using the Self Scan with API key for systema outside our network. We would like not have to revoke the key. We have tested it in multiple different situations. We have realized that we are unable to ping sdpondemand.manageengine.com.
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Asset Tag
In Inventory-->Computers, I can choose an Asset Tag column but I don't see anywhere in the computer inventory info where I can populate the asset tag with our custom asset tag numbers. How can I enter this data into equipment/computer records? Thanks!
Master recovery key as a secondary protection for BitLocker recovery
Hello everyone, Endpoint Central already provides strong BitLocker recovery capabilities by allowing administrators to retrieve recovery keys directly from the console and export all recovery keys across the network. This ensures visibility and control
Join us at Shield NxG Roadshow 2026 → Cochin • Coimbatore • Hyderabad • Delhi
Hi there, ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG Roadshow 2026 happening in Cochin, Coimbatore, Hyderabad, Delhi! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid
Threads.conf information request + Best Practices Guide
Hello All, We located some legacy documentation in reguards to data tuning, and it provided information about "threads.config" \ManageEngine\OpManagerPlus_Probe\conf\OpManager\threads.conf https://download.manageengine.com/network-monitoring/opmanager_best_practises_guide.pdf?opm-support
[Free Webinar] The unified FinOps blueprint: How to build a cost intelligence dashboard for hybrid IT
Hi there, With tightening budgets and growing infrastructure complexity, hybrid IT cost optimization is now a critical business priority. Yet for many organizations, cost and usage data remains fragmented across cloud platforms, on-prem infrastructure,
Increasing the requests trash days limit.
Hi, Team, I've noticed that it is possible to change the number of days that requests stay in the trash before being permanently deleted, from 1 to 10 days. Sometimes 10 days could be too short, so changing globalconfig like: UPDATE globalconfig SET PARAMVALUE
[New Release] ADManager Plus' latest build 8036 is now live!
[New Release] ADManager Plus' latest build 8036 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8036. Enhancement Added support for Security group type in the Modify Single Group action
Project Module - Percentage Allocation to a Task
This is a request based on a old post in the question forum: Projects - Resource Allocation We are starting to use the Project Management module and having this ability will make the Resource Allocation report more useful. As it stands now, everyone is
Entra
Will AD Manager Plus ever be able to manage resources in Entra ID (M365 Groups, Cloud Only groups, guest accounts, etc)
Endpoint Central Threats&Patches Compliance Targets confusion
I have created a custom group (Admin-Custom Group) that uses "Matches OSType = 'Server'" to pick all servers from my inventory. This shows that it found all my 11 pilot servers. I then use this under Threats&Patches, Compliance, Map and Audit Targets
Upcoming enhancements in Zia Cluster Analysis, Google AI Studio integration, multi-language solutions & Ask Zia as the default requester landing page in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Zia Cluster Analysis Introducing Cluster Analysis to
RAP agent information against EC information
Hi, Team, When using RAP integration with ServiceDesk Plus, is all the information gathered from the agent to SDP the same as that of Endpoint Central agents, or are there any limitations? Thanks
mac studio sd card reader block
Can you tell me how to block the internal SD card reader on a Mac? Device Control doesn't work; it only blocks USB flash drives and external drives.
[Webinar] How DDI solutions scale, secure, and simplify university LAN operations
University campus LANs are no longer simple networks—they must support thousands of users, diverse devices, constant change, and growing security expectations. Without the right control layer, visibility drops, issues take longer to resolve, and scalability
NOC View - Open links in new window
Is there a way to set the noc view to always open links in a new window? I keep it open on a separate monitor and when I see a new alert I'd like to be able to click on the alert to bring up the alert or device in opmanager and deal with it without it
Copy / Duplicate | ADSelfService Password Expiration Notification?
Is it possible to duplicate Configured Password/Account Expiration Notifications? When trying to keep all notifications/emails to a standard is very time consuming when you have lots of rich text formatting and structure.
[Live Webinar] 4 Password Policy Best Practices for Stronger Security
| FREE WEBINAR 4 Password policy best practices for ensuring compliances Register now February 10 at 2 PM AEST| 2 PM GST | 2 PM EDT Passwords are the first line of defense against security threats, yet weak passwords remain a prevalent issue, making users
How to check logs to identify why the installation failed?
Hi, I'm deploying custom scripts to many machines, of which some of them are successfully deployed, while the rest encounters the generic error "Script fails with error :. Unknown error -1073741819". Look forward to receiving your kind support.
Mail Settings for 2nd SD Instance
I've just enabled ESM with a second instance. Currently, we use Microsoft Graph to connect to the existing IT instance's mailbox. Will it be possible to use the same client IDs & client secrets to connect to a different mailbox to process incoming/outgoing
Clean Agent store on Linux?
Hi Folks, we have noticed that the agent linux consumes a lot of disk space under /usr/local/manageengine/uems_agent/data/patch/store Can we safely remove the files? Is there any method to clean up those old packages? greetings Igor
How to Migrate Microsoft Teams Chats Between Tenants Without Data Loss – CloudBik’s Proven T2T Solution
Are you planning a Microsoft Teams Tenant-to-Tenant (T2T) migration but worried about losing important chat history? Migrating Teams chats between tenants can be tricky — with risks like data loss, broken links, or missing attachments, many organizations
Reset Mail server configuration from zero Version 15.2
I need to reset the mail server configuration, because we are unable to save any change, any change we try to do we receive the following errors:
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Hi guys, I'm having the following issue updating Servidesck Platform. Does anyone have a solution to this issue? I really need to complete the update. Any help would be greatly appreciated.
License Certificate
Hi Team, We have received the certificate license from our local distributor and request for update the license. Can you guys help to update the license certificate need for compliance document. Because on the certifcate license only inform about the
How can I report the missing patches on servers on a single screen?
Hello, I kindly request your support on how to create a report in which each server’s missing patches are displayed together on the same page. The goal is to have the report output list the server name (Computer Name) along with the missing patches (Missing
Patch with Confidence: Stop Auto-Updaters' Hacking Risks
One silent redirect is all it takes! The recent Notepad++ updater incident shows why letting endpoints self-update from the internet is a supply-chain risk, because attackers compromised parts of the update infrastructure and selectively rerouted in-app
Patch with Confidence: Stop Auto-Updaters' Hacking Risks
One silent redirect is all it takes! The recent Notepad++ updater incident shows why letting endpoints self-update from the internet is a supply-chain risk, because attackers compromised parts of the update infrastructure and selectively rerouted in-app
Patch with Confidence: Stop Auto-Updaters' Hacking Risks
One silent redirect is all it takes! The recent Notepad++ updater incident shows why letting endpoints self-update from the internet is a supply-chain risk, because attackers compromised parts of the update infrastructure and selectively rerouted in-app
Exchange Reporter Plus build 5801 is out now!
Hello everybody, We are glad to announce the release of our latest build, Exchange Reporter Plus build 5801! Enhancement: Scheduled Tasks History now lets you search for specific data-gathering tasks and see which server the logs came from and the period
ESM Portal Customisation Preview Problem
I've just enabled ESM (Build 15220) and find that I'm unable to preview any changes to the current ESM portal or a different template. I get a "User does not have this permission" error, which is a little strange as my account is an Org admin. I've restarted
Simple Trigger for “Attachment Added” Notifications
Idea: It would be great to have a simple, built‑in trigger that sends a notification when an attachment is added to a request, even if no comment or field is updated. Why: Attachments are commonly used to respond to requests in approval workflows. Without
How to Migrate SharePoint Site to Another Tenant?
Migrating the SharePoint site to another tenant is a daunting task, due to the unavailability of native or manual methods. Therefore, we have only one option to opt for an automated solution to migrate SharePoint Site to another Site. But the question
OpManager Auto-scan after install
Hi OpManager Support, May I know if there's a way to disable the auto-scanning in the OpManager after install? I wanted to add specific Host IP to be scanned only, since the default auto-scanning of OpManager triggers our end-point security tool and sending
How can I change the default filter for all requesters?
Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".
Error updating to 15.200
Hi, Team, After successfully upgrading the UAT environment, I've got these alerts on the production environment:and then, I ran initpgsql.bat, then I selected the ppm file. It began the installation, but stopped when moving from 16% to 20% - the window
Patches published to Self Service Portal always fail to download/install
Any patches I publish to SSP fail with the error "Patch stored location is not available to download the patch from the server" when trying to install. Software deployments work fine, but patches will not work at all. I don't think it is a permissions
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
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