Project Scheduling
Hello, i have two inquiries: 1- is there any way to do resource and capacity planning for projects? i need to make sure that technicians are not over allocated with tasks. Currently the application allows me to schedule unlimited number of hours for the same technician on the same day. 2- Milestones and Projects scheduled start and end dates do not automatically calculate based on scheduled tasks contained within. Also, the estimated days and hours for tasks do not propagate up to milestones and
Teams Chat - Notification
When you start a Teams Chat from within a ticket, it would be a great addition to have the following functionality 1. Notification Icon Similar to Notes / Conversations in grid view when a user has updated a Teams Chat 2. Automated Message if using Teams
Software license allocation limits
Hi, Team, We have a customer who is having an issue when trying to allocate software licenses. The licenses are from CAL type, and they have 700 licenses to allocate. It happens that they can only allocate up to 500 licenses. It seems to be some limitation.
Can Service Desk Pro be run on a Core Server?
Good afternoon, I am working to upgrade all my servers to the latest release of Server 2025. I prefer core for many of my servers as it does not require the GUI related overhead and generally run better. Will servicedesk pro install on a server core,
Compliance Reporting & Quarantine Rules
These appear to be defaults - can these be lowered - Ideally I would want 15 days
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
Reminders to Requesters for Unresponded Tickets
Reminders for requesters to respond to on-hold tickets is an important feature in the application as they help prevent tickets from remaining inactive, reduce backlog and accelerate request resolution. By automating follow-ups, they improve help desk
Customisable Power Management Report - On demand and via schedule
The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worth
Purchase Order Report
Good day, our company uses service desk plus. One of my colleagues wants to have a report on purchase orders for the past financial year. There is a Purchase order report template, but it does not show all required fields. I do not know the database structure,
DEX Manager Plus recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
We're proud to announce that ManageEngine has been recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools; ManageEngine was evaluated based on the capabilities of DEX Manager Plus, our dedicated, cloud-native
CMDB Configuration from the Scratch
We are planning to configure the CMDB (Configuration Management Database) from scratch in ServiceDesk Plus. Since we are in the initial stage, we are looking for guidance and best practices for setting up CMDB effectively. As I am new to CMDB, I would
ManageEngine recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
We're pleased to announce that ManageEngine has been recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools, evaluated on the strengths of DEX Manager Plus—our standalone Digital Employee Experience Management
Endpoint Central 11.5.2622.05
I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can I
OST to PST Recovery Software to convert OST to PST File?
Most of the users are searching best tool for repairing the corrupted OST file, here we are providing Enstella OST to PST Recovery Software that secure for repairing corrupted or damaged OST file and recover OST file to PST file. Using application is very easy, just follow the easy steps of installing and get the secure process for repairing and recovering exchange Outlook OST file emails, contacts, calendars, task, notes, inbox items, outbox items, journals and appointments. This OST to PST Recovery
How can I migrate multiple OST files to Office 365 in one process?
Migrating multiple OST files manually can consume a lot of time and increase the chances of errors. The MailsDaddy OST to Office 365 Migration Tool offers bulk migration capability that allows users to transfer multiple OST files into Office 365 mailboxes
Exchange Online using Pop or IMAP configuration setup
We are moving to exchange online and would like to use pop or imap to connect exchange online and pull mail to the system. How can this be setup? I know Microsoft Graph is the new way of doing things but we want to hold off on that. Is that even possible
Link to Custom URIs?
Is it possible to link URIs in SDP replies other than http(s): or mailto:? For example, is there a way I can link a user to a specific page in SCCM's Software Center using its URI? Like this? Download from Software Center. I've tried: Using the Insert
Y'all still getting "Network error occured with error code : 2" on application installs after deployments?
I heard that the bug fix that went out today was supposed to resolve this issue, but it's still happening to me. Anyone else still seeing this today?
Deprecating Configurations from ESM Directory
Dear Users, We’re pleased to share an important announcement about the changes on deprecating Configurations from ESM Directory. ESM Directory configurations, such as User Management, Custom Domains, SAML Authentication, and Active Directory Settings,
Rfresh data from published Power BI dashboard on Fabric
Currently, our dashboards on Power Bi Desktop are connected to SDP using: Integration with Power BI Desktop These dashboards are successfully published to MS Fabric / Power Bi / Sharepoint - But we can't update data on the published semantic model. Image
New feature releases in Endpoint Central and Vulnerability Manager Plus!
Hello all :) We're pleased to inform that we’ve introduced some new features in ManageEngine Endpoint Central and Vulnerability Manager Plus. Threat prioritization and risk scoring Every vulnerability that is detected now comes with a risk score, which
Problem in PAM Training
Hello, I'm taking the MECPP PAM360 training course, but I got one of the final quizzes wrong. Now I've been locked out and can't finish the course because it won't let me make any more attempts. This happened over a week ago, and I'm still waiting.
How to Convert EML Files to PST Format Easily?
If you want to import EML files into Microsoft Outlook, converting them into PST format is the best solution. MailsDaddy EML to PST Converter helps users convert multiple EML files to PST while maintaining email formatting, attachments, and folder structure.
[Updated timeline] Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. [Edit – June 18, 2026]: The rollout will begin on August 15,
Is there a report for Remediated/Resolved Vulnerabilities (not just Applied Patches)?
Hello everyone, I am looking for some guidance regarding vulnerability reporting in EC. Currently, I know we can easily generate and export reports showing the patches that have been successfully applied to our endpoints. However, my security team needs
Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
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ADSelfService Plus build 7000 supports Microsoft Entra ID
Hello Everyone, ADSelfService Plus' latest build, 7000, has been released with the following updates: Feature Microsoft Entra ID support: ADSelfService Plus now extends its capabilities to Microsoft Entra ID, helping organizations protect and manage cloud
The Driver repository is not updated
Few days ago i removed an old drivers and image from a remote office that we have in endpointcentral , however I've tried so many times to get the new ones scanned but it's seems to be impossible. The error message Im getting is "Unable to scan the driver
ESM Portal Customization
Hello Everyone, I have been banging my head against a wall trying to design someone in the ESM Portal to look, well modern and just less dull and boring than the default. I understand the code is actioning server side, so its limited what I can do. Is
Need to add an user to an AD security group using API which have multiple domains.
Hi Team, can some one please help me how to add an user to a security group via API(version 2) . we have 2 domains in our admanager plus . we need to provide both domains in the request as we are not sure the group is in which domain . please help if
Zia IA Agent
Minor tweaks only: Hi, With the latest EC cloud update, the Zia AI Agent now appears in the Admin menu. I checked the documentation and noticed that "Zoho Credits are not currently supported in the UK and EU regions" — do you have any timeline for when
Extract reportees of a manager
Hi team, can we get the reportees list of an manager who is working under him. we would like to achieve through admanager plus api. any help appreciated.
ADManager Plus app not working anymore
This might have started when I upgraded to 8042, but I can't confirm that. Android ADManager Plus app won't log in, I get a blank "ALERT" pop-up. (using correct password or wrong password) anyone else?
Mandatory fields in AD Manager
How can I define mandatory fields in AD Manager user creation templates? There is already "First Name" defined as mandatory, how can I define a field as mandatory myself?
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