Notification Rules
Good afternoon, I seem to be missing something very simple. To my knowledge when I have added a note and checked the "Show this note to requester." option. The requester got something. Well, I have noticed of late that is not happening, and what is odder
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Custom grids - export?
Hi We are changing domains so my technicians will have new SDP accounts. This is testing fine except that many of my techs have custom grids, boxes, etc that of course are no longer there when they log in to SDP using thier new domain (new account). Is
Entra Version
Hi Is it possible to use Entra with version 14205?
DPI Engine (Network Packet Sensor) on Hyper-V Probe VM not receiving mirrored traffic
Hi I'm running NetFlow Analyzer Enterprise (build 12.8.626, Central + Probe architecture). The Probe server is a Hyper-V Gen2 VM with two virtual NICs: a production NIC (attached to a normal vSwitch) a dedicated capture-only NIC, attached to a separate
Exciting news! Device Control is now available in MSP Central!
We're thrilled to announce the launch of Device Control feature in MSP Central! What does this mean for you? Set role-based access for removable devices with granular permissions. Restrict file transfers by type and size. Allowlist trusted devices and
PAM 360 HA/DR with embedded default database
PAM360 Embedded PostgreSQL HA – Can someone validate my understanding? Hi everyone, I’m trying to understand the correct HA/DR architecture for ManageEngine PAM360 with its embedded PostgreSQL database. I am not referring to PAM360 connected to an external/organization-managed
How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
Device is stuck at Awaiting Device Activation
After adding the devicevia ABM and syncing with MDM, the device isstuckat staging with Awaiting Device Activation I spoke with Apple, they claim its not them. Please advise. Thank you.
Is there any issue with the System Manager in the tools module
We are not able to use any of the tools within the System manager, this is including but not limited to the file manager, command line and etc. Additionally the following URL is publically not available gateway.zohoassist.sa
Automatic Patch Deployment - Deployment Status
Greetings, I have created a small test group to test automated patching for my organization. I am uncertain why the summary shows that this 2nd device's (See capture below) deployment status states it is missing patches, though they are listed as completed
Advanced Scheduling within Specific Time Windows for Automations
Dear ManageEngine Support Team, I am reaching out to inquire about the scheduling capabilities for Automations in ADManager Plus, or to submit this as a Feature Request if it is not currently supported natively. The Requirement: We need the ability to
Change the text here...
HI Can you tell me in SQL where to update this msgbox system text. We dont want it to say 'servicedesk.blah.net says' we want to put the company name instead of 'servicedesk.....' if possible.
Migrating from iiNet Webmail to Gmail
Migrating from iiNet Webmail to Gmail enables businesses and individuals to modernize communication, improve email reliability, and access advanced collaboration tools. Gmail provides a streamlined interface, powerful search capabilities, and cloud-based
Template and Its approval workFlows
Hi How to create a SQL query to retrieve Service Catalog templates along with their respective approval levels, formatted as shown below. Application Version : 15.1 Build 15130 Service Catalog Template Name Support Group Approval Level Approvor name A
Auto Duplicate
Hi We would like to be able to auto duplicate a request. A request comes in for support group1. If a technician then selects a particular group we would like the request to be auto duplicated to the other group that they selected. How can we get this
Using Links in IT2 Template
I am looking to build a better customer experience using the IT 2 template. I have two links that come built in called Report an issue & Request a Service. Both just take you to the Incident Template screen. Without modifying them to a URL direct link
Changing Domains
HI We will be changing our domain in the next few weeks. Looking for help on the best way to migrate all the users, business rules and anything else that might need an email address change with the new domain. I found this old link: https://pitstop.manageengine.com/portal/en/kb/articles/changing-domain-in-servicedesk-plus
Mastering the Art of the Sideways Slide in Drift Hunters
Ever felt the thrill of a perfectly executed powerslide, tires screaming in protest as you effortlessly glide around a corner? If so, then you're probably already familiar with the addictive world of drifting games. And if not, allow me to introduce you
How to Use Anti Bee Egg in Grow A Garden Battles
If you’ve been playing Grow A Garden Battles for a while, you’ve probably encountered the infamous swarms of bees that can disrupt your plants and damage your garden’s health. That’s where the Anti Bee Egg comes in, a surprisingly versatile item that
How Can I Migrate data from OST to PST file format?
I want to know the way of migration of OST to PST file format. if you have any genuine process then please guide me.
OST to PST Recovery Software to convert OST to PST File?
Most of the users are searching best tool for repairing the corrupted OST file, here we are providing Enstella OST to PST Recovery Software that secure for repairing corrupted or damaged OST file and recover OST file to PST file. Using application is very easy, just follow the easy steps of installing and get the secure process for repairing and recovering exchange Outlook OST file emails, contacts, calendars, task, notes, inbox items, outbox items, journals and appointments. This OST to PST Recovery
How to Transfer folder from one Gmail to Another Gmail Account?
In various situations, users want to transfer their Gmail folder to another Gmail account but they don't know how to do this. So, after researching I mentioned below the two best strategies to complete the migration of folders from one Gmail Account to
PXE boot.wim files takes forever to load
If I am able to get a laptop to PXE boot loading the \boot.wim file takes forever to complete. I PXE booted a laptop 20 minutes ago and it is not even half way done loading the boot.wim file. Last week this was not occurring. I have rebooted the server
Kanban View
I like the functionality of the Kanban view for seeing each technician, reassigning tickets easily and the like. However, how does one see Unassigned tickets? In that view, if the ticket is not directly assigned to a specific technician it does not display.
Upcoming enhancements on Navigation & Footer Settings, Assets, CMDB Criteria and Issue Fixes in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Navigation & Footer Settings, Assets, CMDB Criteria and Issue Fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Navigation
Upgrade opmanager plus to opmanager nexus
Hello teams, How can I upgrade my opmanager plus to upmanager nexus without data losing please?
Microsoft Booking with Service Desk Pro
Good morning, So I have been messing around with Microsoft Booking and was wondering if there is any way to incorporate it with ServiceDesk Pro? We have ServiceDesk Pro OnPrem and a Business premium version of Office 365. I would love to make users more
Utilizing Manage Engine to upgrade Papercut system
I'm wondering if anybody has experience utilizing Manage Engine to upgrade their Papercut software? We would like to do 1 version upgrade (from 25 to 26) and am wondering if Manage Engine can successfully perform this. I think there's a lot of clients
NIS2: The new rules of Cybersecurity. Are you compliant?
Securing your business requires more than just compliance or cybersecurity—it’s about bridging the gap between both! Think of it this way: locking your doors won’t help if you leave the key under the mat. 🛡️Compliance alone won’t stop cyberattacks. Cybersecurity
Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365
[Live Webinar] Is your Active Directory ready for AI-driven identity operations?
Hi, Intelligent Identity Operations: Using AI to Simplify and Secure Active Directory Active Directory environments are becoming increasingly complex, while manual processes, identity sprawl, limited visibility, and expanding attack surfaces make identity
On Hold Date
Hi - I was wondering if you could add an option to display the reopen date set on a ticket that has been placed on hold when viewing requests as a technician. I often place tickets on hold so I remember to go back and address an issue later. As I browse
Track Scheduled On-Hold Requests from the Request List
When a request is placed On Hold and a time is scheduled for it to resume or change its status, technicians may need an easy way to see when the request is expected to become active again. Displaying the Scheduled Reopen Time directly in the request list
Does the file C:\Windows\System32\dclibxml2.dll belong to the DesktopCentral Agent service?
I am trying to work with our Antivirus Solution provider to resolve issues that we are experiencing with their product. So far they have blamed everything under the sun, including DesktopCentral deployment tasks as the culprit. They are inquiring about a specific file, I guess was in the crash log or something for their product. C:\Windows\System32\dclibxml2.dll I've tried to look this information up on the internet, and it points to potential virus or malware. However the system that it
Email Loop
Hi, I hope you are well. Could you please assist with an email that is currently stuck in a loop? The email was originally sent to ithelpdesk@trellidor.co.za , after support@trellidor.co.za was added to the email thread. Both email addresses are configured
Patch Release: Google Chrome 151.0.7922.169/.170 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.169/.170 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against
Patch Release: Google Chrome 151.0.7922.169/.170 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.169/.170 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against
Patch Release: Google Chrome 151.0.7922.169/.170 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.169/.170 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against
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