RecoveryManager Plus rolls out build 6321 with an important security issue fix
RecoveryManager Plus' latest build, 6321, fixes an important security vulnerability. Issues fixed: A security issue has been fixed, where SSO tickets used in the inter-product Custom SSO workflow for seamless authentication between integrated products
Linking accross groups
hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.
Mock practice scenarios online
Hi Everyone, I am planning to take the MECPA (Beginner) certification and would like to strengthen my practical knowledge of ServiceDesk Plus before appearing for the exam. Could anyone please suggest where I can find mock scenarios, hands-on exercises,
MTTR Calculation in SDP
Hi All, I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section. MTTR=Resolution Time−Created Time−Hold Time
Mail Server Issue: javax.mail.authenticationfailedexception
When sending outbound ticket emails technicians are receiving an error message. We use O365 with a basic account configured for our service desk mailbox. This mailbox does not have a password so I'm not sure why we were receiving authentication errors.
[Webinar] DBIR 2026: Same Playbook, Different Speed and What It Means for Endpoint Security
Hello everyone, The 2026 Verizon Data Breach Investigations Report is out, and we've put together a webinar that breaks down what it actually means for endpoint security teams. Verizon analyzed over 22,000 confirmed breaches this year and the numbers
Script to include an address when a site is selected.
Below is an example of the script I am trying to run. I can make it run when a ticket is edited after creation. But I need it to work when a ticket is created initially. The site field has a default entry of 'not associated to any site' when starting
Update to SDP 15260 failed
Hello second problem for me. In first last month with SDP update 15250 KO and now with the new update 15260 but with an other problem. I configured my UpdMgr.bat with value "-DSkipForcedBackUp_15260=true" And i launch the script run as admin, after select
Log4j CVE-2026-34478
Hi, ADAudit Plus uses Log4j 2.25.3 and is vulnerable to https://nvd.nist.gov/vuln/detail/CVE-2026-34478 Are there plans to fix this in the next update?
Customize this Page Google Authenticator
How Can I Customize this Page Google Authenticator?
Populate Installed Software List for Asset
I'm working on a new workflow for building and installing new computers that are replacing old ones. I'd like to find a way to pull a list of all installed software that is on the current (old) computer so our tech knows what to install on the new computer.
Ansible Playbook to Install the Endpoint Central Agent
Hi all, I am looking for a playbook that installs the latest agent available, in our on-prem environment, to our machines. Ideally, I want to be able to point to a URL to download the version I need (Windows, or Linux). If a URL is not available, then
[Webinar] Maximize your OpManager investment with powerful add-ons
OpManager provides real-time visibility into your network availability and performance. But did you know your existing setup can do much more? With the right add-ons, OpManager can help you achieve: Application performance monitoring Network configuration
[You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Belgium
Hi, ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Belgium, and we would like to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations, and compliance
[You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Netherlands
Hello , ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Netherlands, and I personally wanted to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations,
Exclusive Invitation – Shield NxG Circle Series 2026
Hello, As one of our valued customers and trusted partners, we are delighted to invite you to an exclusive gathering as part of the Shield NxG Circle Series 2026. Your continued support and association with ManageEngine have been invaluable to us, and
NIST-aligned identity protection: Expert strategies for 2026
LIVE WEBINAR Building a NIST-aligned identity protection strategy Register Now June 16 at 11 AM EDT June 17 at 02 PM AEST & 02 PM GST Greetings, Is your identity security strategy aligned with NIST guidelines? As attackers increasingly target credentials
Live Webinar: Defending Against Modern Identity Threats
LIVE WEBINAR Five critical identity attacks of 2026 and how to neutralize them Register Now June 9 at 11 AM EDT June 10 02 PM AEST | 02 PM GST Hi, Identity based attacks are becoming more sophisticated, targeting credentials, sessions, and privileged
On Behalf Of User in FAFR?
I don't really know where I've gotten this from but I'm trying to have a variable owner be the request OR on behalf of if that is filled in. But it doesn't seem to work even if I fill in the On Behalf Of. Getting the Value of the Requester returns the
data collection diagnostic report email alert
how to i make changes to the email alert for this Data Collection diagnostic report ? i need to remove one email as the staff have already resigned
EWS to Microsoft Graph Configuration - Mail Server Settings
As part of our continued effort to maintain secure and fully supported integrations, we are planning to migrate our ServiceDesk Plus (SDP) mail server configurations from Exchange Web Services (EWS) to Microsoft Graph API. Microsoft has stopped providing
Report - Tickets older than X time and tickets with no replies
Good afternoon friends, Our COO asked we devise separate reports which will show him two things. 1. Any open/assigned/unassigned tickets which are older than 10 days 2. Any tickets that are open/assigned/unassigned that have no response. I'm fairly certain
Need a report with category, subcategory, alert types by support group
Hi Need a report with alert types, category, subcategory by support group. Cant seem to find or make it myself.. I need the report to list all the available cats and sub cats by group but the same as they are on the template This gets me close but needs
Phone support issues - again
Not sure what has happened to phone support. But it used to be if you had an issue you could call support and a technician would answer and provide you with support. Now you get placed in a long queue where no one answers and then sent to VM. Chat doesn't
API Documentation for On Premesis contains no url for get all subcategories or get all items
API Documentation for On Premesis servicedesk plus contains no url for get all subcategories or get all items. Pressing 'Try Now' button will always result in a pop up with an 'undefined' error.
Is there a way to bulk change the status of solutions?
Need to change the status of several solutions, not seeing a way to do in bulk. Would be nice if have another choice besides delete when selecting many at once.
Stopping the Service Level Agreement Clock Based on an Additional Field
Hi Support In Service Level Agreement I need to stop the clock if a certain field has a certain data value and if the field is change to "Supplier Provided Information" the SLA clock re-starts. Not sure how this can be done in the Service Level Agreement
Upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements A dedicated Microsoft Teams widget
Misconfigurations with Associated CVEs
Some misconfigurations have associated CVEs. Previously, these CVEs were only mentioned in the misconfiguration description and were not displayed in the Vulnerabilities view or the Detected CVEs view. Enhancement We have enhanced the detection logic
Misconfigurations with Associated CVEs
Some misconfigurations have associated CVEs. Previously, these CVEs were only mentioned in the misconfiguration description and were not displayed in the Vulnerabilities view or the Detected CVEs view. Enhancement We have enhanced the detection logic
SDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager or OpManager Plus, there's no better way to get fresh insights in optimizing your network monitoring than a product training. Attend the free, five-part webinar series on January
Auto Expand Task Request Associated Fields
Is there a current setting to expand any associated Request fields within the Task? I've associated fields but the section is minimized when I open the Task. Not that intuitive if showing Request data needs to be expanded every time.
Firewall logs
We need Firewall logs how to get on OPM when we try to add Firewall devices on the OPM we couldn't add
Upgrade Failure From 14980 to 15100
Hi Friends, I started the upgrade process and got a pop-up window saying that the upgrade was prevented due to few inconsistencies in the asset module data. See the attached image. How can I fix this problem?
Tasks in API
How do I mark a task as resolved rather then closed using the API? Closed seems to be the only option in the examples. _closed closes a task and can be used in a pinch, but I would rather set the task to resolved.
OS Deployment: Preserve data partitions (don’t wipe the whole disk) + duplicate boot entries after deployment
Product/Module: ManageEngine Endpoint Central (Desktop Central) – OS Deployment Problem description: I’m trying to deploy Windows OS to client machines using OS Deployment, but I need a scenario where the entire disk is NOT formatted. My goal is: Do not
Get user information from BBDD - Service Desk
Hello, I’m having a problem with the data in the ServiceDesk tables. Whilst checking the database, I’ve managed to retrieve the old users’ job categories and associated extension numbers, but for new users, I can’t find that information. Can you tell
Solutions
Why is it that the majority of the questions that are asked here are referred out to support with no resolution posted here? Isn't the object of this community to assist in quick fixes and ideas so that we don't have to wait on support to help us, and
ADManager Plus app not working anymore
This might have started when I upgraded to 8042, but I can't confirm that. Android ADManager Plus app won't log in, I get a blank "ALERT" pop-up. (using correct password or wrong password) anyone else?
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