macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
SCCM Integration
Hi We are trying to implement SCCM integration but get the below error after scanning for over 12hrs. The error states check SCCM logs but i am struggling to find the log on our SCCM server, checked all event logs in Event viewer and there is nothing
Customize this Page Google Authenticator
How Can I Customize this Page Google Authenticator?
How do you deal with tickets being reopened with "thank you" replies?
Hi guys, I'm having an issue where I will email a staff member from the ticket in ManageEngine advising them that the issue has been resolved and then close the ticket, some time thereafter they reply and simply say "thanks for that", or some variation of that, which reopens the ticket. I'd prefer to not have to turn off the facility that allows staff to reply to reopen tickets if possible. Anyone else finding this? Anyone have any suggestions as to how to deal with this? Thanks!
ESM Instance-Level Backup and Restore
In ESM environments, instance-level backup and restore is one of the most sought-after features. This enables organizations to securely capture and restore an instance without the need of having to restore the entire application. It provides a reliable
Add or hide additional fields in tasks
Seems like additional fields have recently been added to tasks, which is great! The problem is that these fields show up on every task, regardless of the task template used. I would like to either add an additional field to a specific task, or hide the
Tagging Support Groups [SDF-104168]
Hi, Is there any update on when this feature might be implemented, as per last year's discussion here? It would be really useful to have this ability, to speed up our workflow. Thanks in anticipation 😊
How to change Support group from Active to Inactive?
HI Support team, is it possible to change Support group from Active status to Inactive? There is a view option but I am not able to change status from active to inactive.
message has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap
Patch Installation problem: Cumulative Update for Win 11
Hello everyone. I am trying to deploy a series of cumulative update win 11 patches to a set of machines, the patches description are: 2026-06 Cumulative Update for Windows 11, version 24H2 for x64-based Systems (KB5094126) (26100.8655) (CVE-2026-49160)
OS Deployment down for everyone?
Hello, Starting this morning (my first try since the upgrade on 07-05) my OS deployment fails to connect to the Endpoint Central servers. I called and they told me they were working on it but it's been down all day. Anyone else having this issue?
Are there issues with access the service today
We have multiple users reporting issues about being unable to access the service. They get messages about too many redirects to zoho just wondering if others are experiencing issues We have contact support and called but awaiting a response Status pages
Language MFA Offline
Currently, I don't see the feature to modify the language for MFA Offline. I think this is a great idea to optimize the language for users. I sincerely hope this will be implemented as an essential feature for you to develop
Software Categories
Please allow the creation of Software Categories based on software names without being version specific. I can add the existing versions its seen but I would have update it every day in case someone installed a different version. Or if we could create
Possible bug in Patch Manager Plus 11.5.2622.08 - Reboot status and endpoint information not updating
Hello, after updating my Patch Manager Plus server to 11.5.2622.08, last month, I noticed several issues that did not exist in the previous version. Server Version 11.5.2622.08 Agent Versions Windows Agent: 11.5.2622.07 Linux Agent: 11.5.2622.07 Issue
Missing information about relationship additional fields
Hi, Team, Since we upgraded to the 15.200 series, we have stopped seeing information related to relationship's additional fields. On this image from SDP v.14.720, you can see "Control", which is a relationship's additional field. In recent versions, we
Auto Expand Task Request Associated Fields
Is there a current setting to expand any associated Request fields within the Task? I've associated fields but the section is minimized when I open the Task. Not that intuitive if showing Request data needs to be expanded every time.
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
[Live Webinar] Extend Your Security Beyond Endpoints: Get Network Security and Infrastructure Visibility with OpManager Nexus
Hi admins, Endpoints aren't the only place attackers exploit—your network is another prime target. Attackers often exploit firmware vulnerabilities, create malformed packets, or leverage compliance gaps to gain access to critical systems and move laterally
Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Triggering BRs or CTs after request template change
Hi, Team, When changing the template of a request, neither the business rules nor the custom triggers are activated, as if the change is not considered an edit action on the request itself. I have already tried using a custom function as a condition,
Recurring Changes
Hi all, About 9 years ago someone asked the question about the possibility of doing a recurring change. Ie. the same change that happens on a schedule each month: Change Management - Calendar and Reoccurring Changes Questions We have the same need as
Patch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack Update
Patch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack Update
Patch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack Update
Custom Function no longer working after updates
We have recently been running through the 15x updates and are currently on build 15270. Somewhere in the updates at least one custom function of ours has stopped working as expected. We have a series of functions that are meant to create a child request
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
Feature Request – Region/Division-Based Request Visibility for Requesters
Good day, I would like to submit a feature request for ServiceDesk Plus Cloud regarding requester visibility and access to requests. Current Limitation Our organization operates across multiple regions and divisions. We have regional and divisional managers
Question for the Community: Is your endpoint security keeping up with AI-powered attacks?
As AI accelerates vulnerability discovery and helps attackers identify and exploit security weaknesses faster than ever, the window to patch and remediate vulnerabilities continues to shrink. What's your biggest endpoint security challenge today? Keeping
Recurring Changes
Similar to the Maintenance module which automatically creates requests based on a schedule, recurring Change requests can be used for various purposes, particularly for standard changes such as server and service patching, certificate renewals, security
How to Fetch all Assets through GET API specific to the Requester?
Dear All, We are using the GET API to view all the Assets using below input_data but we would like to filter it based user Login ID. GET /api/v3/assets input_data { "list_info": { "row_count": 5, "start_index": 0, "sort_field": "id", "sort_order": "asc",
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus On-premises and AssetExplorer On-premises
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus which has been identified and rectified. We strongly urge all customers to upgrade to the latest version of ServiceDesk
Internal Error!
When I try to delete a PM record Internal Error! appears.
Mail Server Incoming error
Hello, We got an email by ServiceDesk saying there was en error while fetching mail. Yet when we try to download the error logs this is all we see. {"message":"No errormail files available to generate zip file","status":"info"} How and what can we do
[ForYourInformation -61] Business Rules for Notes
In the past, several use cases required notes to be automatically marked as the first response and displayed to the requester. This enabled technicians to acknowledge and work on requests while avoiding first response SLA violations. Earlier, this functionality
Request to Generate SQL Report on Problem associated to Change
Dear All, I would like to generate a SQL Query Report with below columns: a) Problem ID b) Problem Title c) Is Known Error? (Yes/No) d) Problem Status e) Incident Status f) Associated Change ID g) Associated Change Stage h) Associated Change Status Regards,
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