Upcoming EU and AU DR Drill Scheduled for 2nd November, 2025
Dear customers, We will be conducting our annual Disaster Recovery (DR) Drill for EU and AU services on November 2nd, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the EU and AU deployments and to support our
ServiceDesk
In Service Desk is there a way you can build me a report on throughput time for tickets in that CRM Support Group? I'm giving you a High level task. Please do you best and give me a link to the results. This is not a high priority task just a nice to
[Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest
How to pull AI-driven search traffic data from GA4 into Analytics Plus?
Hi, I’m looking to pull AI-driven search traffic data from Google Analytics 4 into Analytics Plus to build dashboards and monitor trends effectively. I want to track underperforming pages and traffic sources, and also understand how this integration can
Report on ServiceDesk Plus Shared Tickets
Hi all, Is it possible to create a report in ServiceDesk Plus that shows the number of requests shared with a specific technician? For example, we currently generate monthly reports showing the number of requests closed by each technician. However, I
[Free webinar] A CIO’s roadmap for AI adoption that delivers
Hi there, AI adoption in enterprise IT is facing a reality check. Today, CIOs are under pressure to prove AI's real business impact and many AI-driven initiatives in IT stall due to weak planning, spiraling costs, and a lack of measurable outcomes. It's
[Free e-book] Everything you need to master RCA for modern IT
Hello there, Traditional, manual root cause analysis (RCA) often struggles to keep up with the demands of complex IT environments. Resolutions drag on, alerts and escalations pile up, and more often than not, critical issues slip through the cracks. GenAI
Level up your skills with free Analytics Plus Virtual Training!
Hi everyone, Join our live, instructor-led virtual training sessions designed to help you unlock the full potential of Analytics Plus. This beginner-focused session is designed to guide you every step of the way. Here’s what’s in store: Beginner course:
Scheduled maintenance announcement
Dear Customers, We will be migrating our systems to a new data center over the upcoming weekend, on 13 September 2025 and concluding on Sunday, 14 September 2025. During this migration window, our support teams will have limited access to mails and support
Assistance Required: Adding UDF_CHAR1 from UserAdditionalFields into Request Table
Dear All, We have a table named UserAdditionalFields with a column UDF_CHAR1, and we would like to include this column in our Request Table using the Add Formula Column feature. Could you please guide us on how to achieve this? Specifically, we would
[IT analytics maturity assessment] Are you enabling insight-driven IT operations–or just reporting the past?
Hello there, Are you still relying on gut instinct to run your IT? Many IT teams believe they’re data-driven—until the next outage. The reality is, IT leaders need more than visibility; they need strategic vision fueled by a strong analytics foundation.
Upcoming SA DR Drill Scheduled for 19th & 26th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho SA (Saudi Arabia) services on September 19, 2025, and September 26, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the
Upcoming CA DR Drill Scheduled for 21st & 28th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho CA (Canada) services on September 21, 2025, and September 28, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the CA deployments
Upcoming JP DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho JP (Japan) services on September 20, 2025, and September 27, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the JP deployment
How to import Survey data from ServiceDesk Plus to Analytics Plus?
Helpdesk surveys help you identify how happy your customers really are with your services. A recent research revealed that 96% of unhappy customers don't complain but, 91% of those unhappy customers leave and never come back. That is sad, isn't it? That brings me to this topic! As you know, currently, Analytics Plus doesn't support Survey data from ServiceDesk Plus out of the box. However, Survey module will be supported in one of our future releases but, we know how important it is to you.
[Free e-book] 6 ways AI-powered SRE analytics unlocks proactive ITOps
Hi there, Still firefighting outages and scrambling to fix downtime? It’s time to move from this reactive chaos to proactive resilience. Top enterprises are transforming their ITOps with AI-powered SRE analytics—predicting incidents before they happen
How to pull AI-driven search traffic data into Analytics Plus from GA4?
Hey everyone, Has anyone tried pulling AI-driven search traffic data from GA4 into Analytics Plus? I’m dealing with a lot of traffic coming from SGE, Perplexity, and other AI-powered search results, but GA4 doesn’t break this out clearly. I want to track
The ManageEngine User Conference is coming to London!
Hi there, Join us in the heart of London for two days of powerful learning, networking, and IT innovation. Dates: October 23–24, 2025 Venue: ICC Maritime Suite, ExceL London Here’s what’s in store: IT Leadership summit: Learn how to thrive in an AI-first
[Announcement] End of technical support for Analytics Plus builds 5500 and below
We hereby announce the end of support for Analytics Plus 5500 and below, effective from September 15, 2025. If you're on these builds, we request you upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
[Free e-book] Machine learning models: A power up from reactive IT operations
Hi there, Are you ready to gain true IT foresight? In today's complex, hybrid IT environments, simply reacting to issues is no longer enough. Your team needs to anticipate and act before incidents strike. Our new e-book shows you exactly how no-code ML
The ManageEngine User Conference is coming to Las Vegas!
Hi there, We’re headed to the entertainment capital of the world for two unforgettable days of learning, networking, and IT innovation. Venue: ARIA Resort & Casino, Las Vegas Dates: September 18–19, 2025 Here’s what’s in store for you: Exclusive product
[Free webinar] The GenAI-powered analytics roadmap for ITOps excellence
Hi there, Struggling to drive tangible outcomes for your IT? From optimizing cloud performance and strengthening AI security to building leaner IT budgets and making smarter procurement decisions, AI-powered analytics is a game-changer for IT teams. Register
Revamping User Addition: Invite-Based Model in Analytics Plus Cloud
Hello Everyone, We’re introducing an important change in Analytics Plus Cloud – the User Addition workflow is being revamped to an Invite-based model. This update is aimed at improving security, control, and user management. What’s Changing? We are replacing
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
Expedite IT outcomes with GenAI and AI capabilities [Mastering Analytics Plus 6.0 webinar series]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast service disruptions, find an outage's
[Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
AD Login Issue Post Upgrade to Build 6130 – Signature Verification Failed
Dear Customers, We apologize for the inconvenience caused due to an issue following the recent Analytics Plus upgrade to build 6130. After the upgrade, Active Directory (AD) users were unable to log in, encountering a "Signature Verification Failed" error.
feeding data into Analyticsplus
Hi Team I can see there are many options to import data into Analyticsplus (excel, local database, cloud ,etc), however is there an option where I can push Data into Analyticsplus, e.g is there any Analyticsplus API endpoint to where I can send Data in
[Free e-book] AI and ML: The ultimate solution to IT’s greatest challenges
Hi there, Tired of constant IT firefighting? Outages, security gaps, and alert fatigue often drain your team's productivity. Imagine a proactive ITOps landscape where AI and ML proactively predict, prevent, and resolve issues before they strike. Our new
Underlying data of reports in Analytic Plus
When I run a report in Service desk, I can see the query that generates the data. Can I do achieve the same when I run a report in Analytics Plus? I do see that one can view the underlying data from a report in Analytics Plus, but I would like to know
Analytic Plus | Error in ppm post process | Build no 5330
Dear Analytics Plus Support, Good day. We encountered an error while upgrading PPM in Analytics Plus 5330. We have collected the logs and would appreciate your assistance in resolving the issue.
The ManageEngine User Conference is heading to Toronto!
Hi there, The ManageEngine User Conference in Toronto on May 6 and 7 is more than just a tech event—it’s a chance to gain knowledge, connect with experts, and experience the future of IT management. What you’ll gain from attending Exclusive product previews:
[Free webinar] Creating a 360-degree SRE dashboard for your organization
Hi there, Are blind spots in your complex IT landscape causing instability in your infrastructure? It's time to regain control. Enhance IT operational resilience and efficiency with proactive site reliability engineering (SRE) tracking. Join our latest
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
Add the timeline filter on my KPI Widget
[Webinar] Supercharge ITSM with decision intelligence: A smarter approach to efficient IT operations
Hi there, The numbers in the digital readiness survey don’t lie—businesses using ITSM reporting software witnessed a 64% improvement in decision-making, 47% of manual tasks automated, and 60% improvement in customer services. That’s exactly why ServiceDesk
Charts/Reports Options
Is there a way for me to show Week 8 even if the value is 0? Also can the period be shown as Feb 9- Feb 15 instead of Week #?
[Announcement] End of technical support for Analytics Plus builds 5301 and below
We hereby announce the end of support for Analytics Plus 5301 and below, effective from March 31, 2025. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
Important update: Mandatory email domain verification for Analytics Plus cloud users
To enhance the security and reliability of email notifications, we are implementing an important update. To continue sending email notifications via Analytics Plus cloud, you will have to verify your email domain. Failure to verify your domain will result
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