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Recent Articles
Query to list Merged Requests (PGSQL)
Tested in Build : 14506 , PGSQL SELECT wo.WORKORDERID AS "Request Id", wo.TITLE AS "Subject", from_unixtime(wo.CREATEDTIME/1000) AS "Created Time", from_unixtime(wo.DUEBYTIME/1000) AS "Due Time", from_unixtime(wos.LAST_TECH_UPDATE/1000) AS ...Query to retrieve Account details along with additional attributes, postal address and additional fields data
TESTED IN BUILDS: 14700 (Postgres) QUERY 1 - Without Account Additional Fields: select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ...Query to retrieve response time in minutes
To return the ticket response time in minutes along with other request details. TESTED IN: Builds 14700 (Postgres) QUERY: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", ...Error: Microsoft 365 licenses are not displayed in the Assign/Remove license in Microsoft 365 management
Reason: If you are a help desk technician who does not have access to a specific Microsoft 365 account, you would be unable to view the licenses. There are a few other synchronization issues that could result in such an error. Solution: Try the ...Consolidating Issue/Alerts into Conversations
Requirement: In an organization, when multiple requests are generated for the same issue within a day, it's unnecessary to create separate tickets and manage them individually. Instead, we can consolidate the new tickets by appending them as ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[DDI Central How-To Series] Target and customize device configurations with DHCP fingerprinting
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series Read the full article here: What is DHCP fingerprinting? How does it work and how to configure it in DDI Central? [VIDEO] How to configure DHCP fingerprinting in DDI Central for healthcareDDI Central Webinar on 2nd May: How DDI solutions optimize healthcare networks
Dear Community, We are excited to announce our upcoming webinar from DDI Central, How DDI solutions optimize healthcare networks Register now Discover how integrated DNS, DHCP, and IP Address Management can significantly improve the efficiency and securityEnd of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440Proactively identify and address cloud cost anomalies with the Zia Anomaly Report
Hi there! We're thrilled to announce the implementation of the Zia Anomaly Report in ManageEngine CloudSpend. The Zia Anomaly Report helps you fine-tune your cloud bills and safeguard your cloud infrastructure from any unforeseen issues. CloudSpend usesPatch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Most Discussed Topics
Issues with 11.3.2406.9
April 2024 Patching. Prior to updating to 11.3.2406.9 the initial batch of Cumulative updates for April were showing in the missing patches and are still showing correctly in the Missing Patches list. Since updating, ASPNet Core, .NET Runtime and 365SDP 14.7 | WordorderID Change | Incorrect Error after changes
Hello update seqgenstate set currentbatchend='2021000020004719' where seqname='WorkOrder.WORKORDERID'; Can you share me the updated SQL query to resolve thisAfter upgrading from 14700 to 14720, the Service Desk does not work.
Good afternoon! After upgrading from 14700 to 14720, the Service Desk does not work. run.bat works without errorsReply template share with specific group or technician
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710How can we pop-up Alert Message if their is No Attachment during Form Submit?
Dear All, We have made the Attachment field Mandatory for a Service Template but we also need to pop-up the alert message for the user if he/she doesn't attached the required attachments during the Form Submit. Please let us know how can we achieve this