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Recent Articles
How to find deleted objects in Active Directory?
Problem If you do not have the AD Recycle Bin enabled, it is impossible to find out what objects were deleted. You can only find the deleted objects when it causes operational issues. This post will explain how you can ascertain the deleted objects ...Close the request upon adding a note.
Kindly follow the steps mentioned below: 1) Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and technician key as per your instance. Refer to ...Effective Procedures for Collecting the Glowroot Folder
When zipping the glowroot folder while the application is running, there's a high risk of corruption, rendering it unusable. This may require requesting the customer to upload it again, potentially leading to multiple iterations. adhere to the ...SAML Authentication in OpManager
How to synchronize ADManager Plus with Active Directory?
Objective: To refresh ADManager Plus by synchronizing its database with Active Directory. Steps to synchronize ADManager Plus with Active Directory Note: By default, ADManager Plus will automatically sync with AD (User, Groups, Computer, Contact and ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Request Management - number of requests submitted per hour
Count of request inflow per hour - provides an insight on monthly opened incidents per hour. It provides you a quick determination on timeframe that received a large number of incidents. This information can then be used by an incident management administrator to determine if a particular department requires additional resources to efficiently manage the number of incidents. PGSQL: SELECT EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)) "created time", CASE WHEN EXTRACT(MONTH FROMPlanned US Datacenter Maintenance on 25th Nov, 2023 and on 2nd Dec, 2023 from 6:30 PM to 09:30 PM PDT
Dear Customers, Our US Data Center is set to undergo an annual infrastructure maintenance on the 25th November 2023, between 06.30PM and 09.30PM PST, and again on the 2nd December 2023. The planned maintenance window is between 06:30PM and 09:30PM PDTManageEngine named a 2023 Gartner Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability!
We are delighted to announce that ManageEngine has been recognized as a Customers' Choice in the 2023 Gartner Peer Insights™ Voice of the Customer for Application Performance Monitoring and Observability report for the fifth time in a row. Based entirelySupported Operating systems list for OpManager & OpUtils installation
Dear Users, Please be informed that from July 31st onwards, OpManager & OpUtils application will not support these operating systems (and the older versions below it) for its installation. Windows 7 Windows 8 Windows Server 2008 CentOS 6 RedHat 6 Mandriva[Product update] Insightful new reports and SSO for ManageEngine apps now available in ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6407. Features New reports for deeper insights: ADSelfService Plus now offers fourteen new reports that provide deeper insights on user behavior pertaining to MFA
Most Discussed Topics
Issues with 11.3.2406.9
April 2024 Patching. Prior to updating to 11.3.2406.9 the initial batch of Cumulative updates for April were showing in the missing patches and are still showing correctly in the Missing Patches list. Since updating, ASPNet Core, .NET Runtime and 365SDP 14.7 | WordorderID Change | Incorrect Error after changes
Hello update seqgenstate set currentbatchend='2021000020004719' where seqname='WorkOrder.WORKORDERID'; Can you share me the updated SQL query to resolve thisWhat is the latest version of Endpoint Central? Feel like I have been on 11.2.2335.9 for months now?
I am seeing much newer versions (11.3.24xx.x) referenced in a few threads on the board here - what is the story with some having it and others (like me) not? Appreciate an update on this. Cheers BHow to recommend a template in SDP Cloud
We recently upgraded from SDP on-prem to cloud. We used to rely quite heavily on the Recommend Template feature, but this appears to be missing in the cloud version... Example use case - user logs an incident ticket, but it should be a request. We selectReply template share with specific group or technician
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710