Issue: When processing a signed mail using Graph, inline images / attachments are missing. Signed mails are handled differently and due to "application/ms-tnef" content-type header in the mail, identifying a mail as signed has failed. Due to this, ...
Error message: I get the following error message displayed in domain settings: Please configure at least one domain. Possible cause: ADManager Plus, upon starting, discovers the domains from the DNS server associated with the machine running the ...
Error message: When I add the domain controller, I get an error "The given servers are not operational". Possible cause: Domain Controllers (DCs) are down. The firewall has been enabled, and port 389 is closed. The network is busy. Solution: Ping to ...
Error message: While adding technicians, I get the following error message: Error in adding help desk technician(s)... Possible cause: 1. This message indicates that you have reached the limit for the maximum number of technicians permitted as per ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
"We need an effective IT cost optimization framework," cannot be the quest of CIOs anymore. Of course, the latest IT budget rise closely aligns with inflated prices. But CIOs, more than ensuring seamless digital delivery, are expected to share digital
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Hi ALL. I setup new cloud instance i have some UI confuse (( I create some SR template. In Technician View page I added and sorting all my (as technician) must have fields. (1st screen) In Requester View page I added and sorting all must have fields (for
Hi everyone, This announcement is regarding a revision in our server pricing structure for Endpoint Central, which is a result of evolving needs and growing complexity of server environments compared to workstations. Till date, we've had similar pricing
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710