Objective: To configure two-factor authentication (2FA) for technicians in ADManager Plus. Solution: You can configure a secured login to the ADManager Plus console by configuring two-factor authentication (2FA). If ADManager Plus technicians have ...
Database: Pgsql Query: SELECT wo.WORKORDERID AS "Request ID", pd.PRIORITYNAME AS "Priority", id.NAME AS "Impact", ud.NAME AS "Urgency", rtd.NAME AS "Request Type", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wo.RESOLVEDTIME) AS "Resolved ...
Requirement: Merge the ticket creation notification from another application to the original ticket in our Application Workflow : 1. The requester sends a request by email to (example): 1@gmail.com 2. New ticket created 16614 in the MSP 1st instance ...
Issue: The inline image's file name from the email doesn't contain the extension. Example: filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371 As a result, the inline image gets stripped during the mail fetching process. The sender of ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.201/.202 for Windows and Mac and 124.0.6367.201 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.201/.202 for Windows and Mac and 124.0.6367.201 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.201/.202 for Windows and Mac and 124.0.6367.201 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6409. Issue Fixes An issue that prevented the use of images with uppercase extensions in the product has now been fixed. An issue that prevented SSO logins to Microsoft
Hi all! We are here with two exciting announcements that offer you an enhanced experience with Endpoint Central. As you all must be aware, we have four editions of Endpoint Central - UEM, Enterprise, Professional and Free. Up until now, our MDM capability
Hi, We are having a problem with asset scanning moving assets to In Store when the assigned user is deleted. I'm unsure if this is a recent change (within the last year) as we never used to have this issue. It is affecting our audits, assets should only
Team, SD+ has been down for the last 30min. Sometimes it works but very slowly. This is the second incident in a month where SD+ faced extreme slowness and down.
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected database
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust