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Recent Articles
How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...How to instrument Apache web server with OTEL sdk?
Instrumenting Apache HTTP Server with OpenTelemetry C Agent Overview This article walks through instrumenting an existing Apache HTTP Server installation with the OpenTelemetry Webserver SDK (C agent). Once instrumented, Apache automatically ...SAP S/4 HANA - PREREQUISITES
PREREQUISITES 1. Customer must verify that all 7 OData services are ACTIVATED in their SAP system. API_SYSTEM_MONITORING_SRV API_WORK_PROCESS_SRV API_ALERT_MANAGEMENT_SRV BC_EXT_APPJOB_MANAGEMENT API_BGRFC_QUEUE_MANAGEMENT_SRV API_BUSINESS_USERS ...IBM WebSphere Application Server v9 / IBM WebSphere MQ Broker Monitor Addition or Data Collection Fails Due to Missing JAR Files
Applicable Version: 181200 or later Problem When adding an IBM WebSphere Application Server v9 or IBM WebSphere MQ Broker monitor, or during data collection, the operation may fail if the required WebSphere client JAR files are not available in the ...How can we fetch the CPU, Memory, Disk Utilization and Disk partition details for multiple Server monitors in a single report?
Create a Monitor Group and associate the required monitors to it. Navigate to Settings -> Schedule Report -> New Schedule. Choose the Report Type as Server Utilization Report. In the Generate Report for, choose the Monitor Group. Under Select ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
RecoveryManager Plus rolls out build 6321 with an important security issue fix
RecoveryManager Plus' latest build, 6321, fixes an important security vulnerability. Issues fixed: A security issue has been fixed, where SSO tickets used in the inter-product Custom SSO workflow for seamless authentication between integrated products[Webinar] DBIR 2026: Same Playbook, Different Speed and What It Means for Endpoint Security
Hello everyone, The 2026 Verizon Data Breach Investigations Report is out, and we've put together a webinar that breaks down what it actually means for endpoint security teams. Verizon analyzed over 22,000 confirmed breaches this year and the numbers[Webinar] Maximize your OpManager investment with powerful add-ons
OpManager provides real-time visibility into your network availability and performance. But did you know your existing setup can do much more? With the right add-ons, OpManager can help you achieve: Application performance monitoring Network configuration[You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Netherlands
Hello , ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Netherlands, and I personally wanted to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations,Exclusive Invitation – Shield NxG Circle Series 2026
Hello, As one of our valued customers and trusted partners, we are delighted to invite you to an exclusive gathering as part of the Shield NxG Circle Series 2026. Your continued support and association with ManageEngine have been invaluable to us, and
Most Discussed Topics
SDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standardFailed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
i am facing this issue while try to add my vcenter on opmanager the vcenter credentials is right[SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987
An error occurs when synchronizing ServiceDesk Plus and Analytics Plus. [SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987 How can I fix it? I can't find an element with ID 987 in SMDB.Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante
Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type:When adding a Note can we set Show this note to Requester as checked by default?
We want all notes to be public, available on the Portal, by default. When adding a Note how can we set Show this note to Requester as checked by default? Thanks, Mike