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Recent Articles
Unique Key Exception in softwarelist or softwaremanufacturer table in DBMigration
Unique Key Exception in the softwarelist or softwaremanufacturer table encountered during DB Migration from PostgreSQL to MSSQL. Trace [07:25:00:717]|[10-22-2024]|[com.adventnet.db.adapter.mssql.MssqlDBAdapter]|[SEVERE]|[62]: Problem while executing ...Login | Account is not locked even after multiple tries (SD-121377)
Issue: The account is not locked when account lockout is configured and wrong password is entered multiple times Resolution: This is noted as issue SD-121377 and fixed in 14830. Kindly upgrade your application to 14830 or above. Workaround: If you ...Push Notifications not received in Android mobile app
We use Google Firebase to push alert notifications to the Android mobile app. Firebase has announced the deprecation of their Legacy APIs, requiring migration to the HTTP v1 APIs, which we have implemented in version 12.8.270 Recently, Firebase ...Debugging JAR for ESM outgoing configuration failure
Issue: Unable to save ESM outgoing configuration. Note: The fjar is only for debugging purpose. Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below. Steps to Apply the Debug FJAR and Collect Logs: ...How to automatically enroll new users for self-password reset with CSV files?
With a multitude of users, ensuring them to enroll for password expiry notifications can be a cumbersome process. Despite the reminders, when the user fails to enroll, the administrator’s intervention becomes mandatory. With ADSelfService Plus' Auto ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro
Announcements
ADSelfService Plus build 6507 released with a bug fix
Hello Everyone, ADSelfService Plus build 6507 has been released with the following issue fix: Issue Fixed: A memory leak issue caused while decrypting the password sent by the password sync agent. How do I update to this build? Update using the service📅Mark Your Calendar: United Kingdom's Shield Cyberdefence Seminar 🛡️🛡️
Cybersecurity Showdown: Tackle Threats Like a Pro at Wembley! REGISTER NOW Hello! Are you ready to take your cybersecurity strategy to the next level? Join us at SHIELD - CyberDefence: Wembley Edition on 27th November, 2024, where the thrill of football[Filling Fast] Register for our IAM and Cybersecurity Seminar in US : ManageEngine CyberShield 2024
< Limited Seats Available: Join Our IAM and Cybersecurity Seminar in Houston and Orlando! SHIELD SEMINAR 2024 Hello! We're excited to invite you to join Shield 2024 - An IAM and Cybersecurity Seminar happening in Orlando on November 19, and Houston onManageEngine is recognized in the first-ever 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring
We are happy to announce that ManageEngine has been recognized in the inaugural 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring! The Gartner® Magic Quadrant™ for Digital Experience Monitoring is targeted at leaders seeking to deliver aExchange Reporter Plus build 5719 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5719. Enhancements: As Microsoft has deprecated the Search-AdminAuditLog cmdlet, audit profiles and their associated reports that previously used it will now
Most Discussed Topics
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFORemote Control with Manage engine UEMS Remote control msi doesnt work
Hi i'm facing that i'm trying to remote control any Computer and even i have the msi installed when i click on a remote control pop up with download component appers. every time. it dosent matter if i installed every time. i cant remote control anythingManage Engine - Unmanaged Pool
Can we extract the list from unmanaged pool list? Or do i need to add into SOM then only i can extract?Script not working
Hi I try to automatically set requester name for technician to avoid issue with missing names, I get this script here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-set-the-requester-field-as-logged-in-user But when i set it, i have a errorRemove clarification option in approval process
I'd like users to be only able to either approve or reject an approval request. Not to be able to ask for clarification which sends it back to the requester asking for further details. Is there any way to disable this so the only thing an approver can