ManageEngine Pitstop | Community and Support forums

Stop by the ManageEngine Support Portal

Access our products, resources, knowledge base, and community, all with just one set of credentials!.

    • Recent Articles

    • What is geo-fencing?

      Geo-fencing allows you to control access to your account based on geographical locations. It enhances security by restricting login attempts from outside the designated areas. The following steps will allow you to define Geo-fencing, 1) Login to ...

    • ManageEngine CloudDNS REST API - Documentation

      API Calls Generating Access Token Login to https://clouddns.manageengine.com and click on user profile in the right corner of the Navbar Click on view client credentials and copy the client ID and client secret. Make an API call to ...

    • CloudDNS REST API

      API Calls GENERATING ACCESS TOKEN Login to https://clouddns.manageengine.com and click on user profile in the right corner of the Navbar Click on view client credentials and copy the client ID and client secret. Make an API call to ...

    • FAQs - Licensing

      1. I have upgraded EventLog Analyzer, should I apply the license file again? Answer: No, license key will still be active. 2. I have migrated EventLog Analyzer to new server, should I re-apply the license file again? Answer: No, license key will ...

    • Automatically Add a Note and Mark First Response When a Ticket Is Moved to Assigned State

      Requirement: This automation ensures that when a ticket transitions to the Assigned state, a note is automatically added to the ticket and the first response is marked. This helps maintain consistency in ticket updates and response tracking without ...

    • Announcements

    • Upcoming change in ServiceDesk Plus Cloud

      Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application

    • [Live webinar] 5 AD automations to cross off your IT team’s 2026 to-do list

      As the year winds down, most IT teams are reflecting on what slowed them down; endless access approvals, group updates, and compliance checks that never stop piling up. What if you could automate all of that before next year starts? In our upcoming live

    • Exchange Reporter Plus build 5726 is out now!

      Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5726. Important: As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit

    • Service Update: Mail Fetching and Sending Delay in UK DC

      Dear Customers, We apologize for the inconvenience caused. We are currently experiencing issues with mail fetching and sending delays when using Modern Authentication in UK DC accounts. Our preliminary analysis indicates that this is a network level issue

    • [Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses

      Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest

    • Most Discussed Topics

    • Upcoming change in ServiceDesk Plus Cloud

      Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application

    • Unable to Retrieve Fields Associated with a Specific Service Template

      Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternate

    • Secondary target

      Hi, I'd like to add shortcuts to desktop for an specific user when it logins to an specific machine, I've read the manual but I can't find the "secondary target" configuration. Thanks.

    • Windows 10 Extended Security Updates (ESU)

      Once Windows 10 support ends, if we have machines enrolled into extended security updates from Microsoft for Windows 10 will those updates be in Endpoint Central Patch Management to deploy to these Windows 10 systems? Or will we have to manually update

    • Clarification on Removing Disabled Users from User List (Populating only Active Users)

      Dear All, We have noticed the following scenario in our environment: When a user is offboarded, his/her account is moved to the Disabled OU in Active Directory. Once the account is in the Disabled OU, the user details are still visible in our Users List