Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
Sync Issues [INTERNAL]
Issue: 1 Issue Sync Failure due to Admin Server not converted properly. Source Build - Fixed Build - Trace in serverout Duplicate key value violates unique constraint "hostgroup_uk0" , Detail: Key (name)=(DefaultGroup) already exists Workaround 1. ...Auto Upgrade Issues [INTERNAL]
ISSUE: 1 ISSUE Auto Upgrade not working due to product not stopped issue For builds less than 12467, Upgrade is not started due to Product not stopped completely. This issue is due to shutdown delay of ELA. Before the product is fully stopped, ...Central Archive Issues [INTERNAL]
ISSUE: 1 ISSUE CA files are not transferred for long time If CA files are not transferred from MS to AS for a long time, and distributed log trace has isCentralArchiveEnabled true isScpfileTransferComplete <-> true isScpThreadAlive <-> false for many ...Communication Issues [INTERNAL]
ISSUE 1: ISSUE Unable to have special characters(<,>,?,etc) in Managed Server passwords When using special characters(<,>,?,%,etc) in Managed Server password and when try to update this password in AS's managed server settings page, Invalid input ...Troubleshooting the "NumberFormatException" due to Locale Standards in APM Insight
Issue Summary: The application throws a "NumberFormatException" when parsing numbers formatted with a comma (",") as a decimal separator (e.g., French - fr_FR, German - de_DE, Italian - it_IT). This occurs because the system expects numbers to be ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro
Announcements
Log360 Cloud: New features and enhancements
The latest release of Log360 Cloud includes the following new features, enhancements, and usability improvements to strengthen your security operations. New features Dark web monitoring Proactively monitor the deep and dark web for leaked credentials,Why you should right-size your IT toolkit
Right-sizing is used in a business context to optimize the efficiency and output of an organization's workforce. It generally involves three steps: Identifying organizational objectives Defining the right amount of people with the right skillsets Hiring,[Free e-book] Deliver exceptional employee experiences with analytics-powered service management
Hello there, Employees today expect seamless, high-quality service desk experiences. Building an employee-centric service desk is imperative for the seamless functioning of a modern workplace. Our latest e-book outlines four analytics-powered ITSM strategiesDisaster Recovery Drill for Zoho AU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.Disaster Recovery Drill for Zoho EU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Most Discussed Topics
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFODésactiver la fonction de création des tâches manuelles
Bonjour à tous, Dans une demande, nous souhaiterions enlever la fonction qui permet aux techniciens d'ajouter une tâche afin qu'ils utilisent les modèles déjà créé. Dans la traduction, juste les phrases sont traduites maisn on ne sait pas ou on peut enleverRemote Control with Manage engine UEMS Remote control msi doesnt work
Hi i'm facing that i'm trying to remote control any Computer and even i have the msi installed when i click on a remote control pop up with download component appers. every time. it dosent matter if i installed every time. i cant remote control anythingSend a notification (e-mail) to the previous technician, when the technician is changing?
Hello What script or notification action can I use to inform the previous technician, when the request is forwarded to another technician. I started with a nuew custom trigger with these conditions: Now I need help with the script oder notification actionServer Start-Up Error - Database and File System Inconsistency After Applying New License
Hello, We're experiencing a significant issue with our ManageEngine EndPoint Central environment following the application of a new license. Any insights would be invaluable. Background: Roughly a week ago, our ManageEngine EndPoint Central license expired