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Recent Articles
How to Perform Scheduled Import Log Collection in EventLog Analyzer
Objective EventLog Analyzer supports scheduled log imports from both remote paths and S3 buckets. You can enable scheduled log collection to have the application read data from the same file at regular intervals, or configure a file naming convention ...Error: Windows device status: Access denied
Issue Description Windows device status displays Access Denied post adding the device or while attempting to collect logs. The Access denied error indicates an issue with permissions or security settings preventing access to WMI (Windows Management ...Troubleshooting Archive File is Missing in EventLog Analyzer
Issue description Archive files show as missing when the flat file created during the zipping process is not available in its intended location. Possible causes Below are the scenarios where an archive file integrity is updated as Archive file is ...Troubleshooting Incorrect Severity in EventLog Analyzer Custom Report
Overview This document provides guidance to identify and resolve issues where the severity levels in EventLog Analyzer custom reports appear incorrect, ensuring accurate and reliable reporting. Possible Causes Misconfigured severity mapping in ...How to update the EventLog Analyzer server details in the agent registry key
Objective This document explains the steps to update the EventLog Analyzer server details in the agent registry key. This is required when the EventLog Analyzer server IP address, hostname, or port is changed, ensuring uninterrupted communication ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversationsUpdate โ New IP Ranges for UK Data Center
Dear Customer, We have recently added new IP ranges in our UK Data Center. If you have enabled IP whitelisting in your mail server, please ensure the following new IP addresses are added in addition to the existing ones to avoid any disruption. New IPs:ADSelfService Plus 6519 enhances security with important issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes An access control issue caused by improper error handling has been fixed. An issue where enrollment for Duo Authenticator through CSV and๐ Join us at UserConf London 2025!
Dear Customers, Weโre thrilled to announce that UserConf London 2025 is happening on October 23โ24, 2025, at the ICC Maritime Suite, ExCeL London ๐ This is your chance to: โ Deep-dive into our products with expert-led, hands-on sessions โ Connect withUpcoming SA Disaster recovery drill scheduled for 19th & 26th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho SA(Saudi Arabia) Service on 19th September 2025 and 26th September 2025 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server
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You have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing theWindows 11 cumulative patches not copying to the system
Morning, we recently updated to Windows 11 and now we are unable to patch the cumulative updates for Windows 11. The patch folder does not show up under the agent folder and we get path not found to the store message. I have uninstalled and reinstalledHigh Availability Setup Error in PAM360 version 8100
I am currently using the following environment: Operating System: Windows Server 2022 Database: Microsoft SQL Server 2022 Standard (x64) PAM360 Version: 8.1.0 During the setup process, I received the following error message: โUnable to connect to masterError 1013 Schema Inconsistent (Replay)
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up