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Recent Articles
Addressing Multiple Application Instances creation with Different Ports in APM Insight PHP Agent
Issue: After installing the APM Insight PHP Agent, multiple application instances appear with different port numbers for the same application, which is expected to run only on port 80/443. Issue Cause: As per the PHP agent’s auto-discovery behavior, ...How to Resolve Java Application Crashes with Java Agent v6.7.0 due to 'VerifyError' Exception
Issue: Installing the APM Insight Java Agent v6.7.0 may cause application crashes or redirection to error pages, typically triggered by a 'java.lang.VerifyError' exception during startup. Steps to check: 1. Verify the Installed Java Agent Version: ...Understanding Linked Requests in ServiceDesk Plus & Analytics Plus
Overview In ServiceDesk Plus (SDP), linked requests help track related tickets efficiently. A request can either be a Parent (having linked requests) or a Child (linked under another request). Analytics Plus stores this relationship using two key ...Introducing the AI Assistant Widget
We're launching the AI Assist Custom Widget, designed to streamline request analysis by integrating multiple AI providers directly into the request details page. Overview: The widget currently supports three AI providers : * Google's Gemini [Online] ...HTML pre-processing fails to get the proper content during Zia's Approval Prediction
Issue: HTML pre-processing fails to get the proper content during Zia's Approval Prediction. This is because in the preprocessing new line is getting appended based on the <br> tag alone. But in the email content which is separated by line visually ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro
Announcements
[Announcement] End of technical support for Analytics Plus builds 5301 and below
We hereby announce the end of support for Analytics Plus 5301 and below, effective from March 31, 2025. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. PleasePatch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security OnlyLog360 JRE upgrade release
Enhancements The Java Runtime Environment (JRE) package has been upgraded to Zulu JRE 1.8.0_345 for Log360, along with its bundled components ADAudit Plus, EventLog Analyzer, and Log360 UEBA. Note: Service pack updates for Log360 will not upgrade theExchange Reporter Plus build 5720 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5720. Issues fixed: The integration between Log360 and Exchange Reporter Plus will now require super admin credentials for both local and remote deployments.[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
Most Discussed Topics
Pending Request - Properties Field
Hi Is it possible to remove fields from the Properties section of a Requesters pending request page? e.g. remove Impact, Urgency, ItemThe “Enterprise” field is not displayed in the ESM catalog in ServiceDesk
While working with the ESM catalog in the ServiceDesk system, I encountered an issue: the “Enterprise” field is displayed on one instance of the system but is missing on another. P.S. In English, the word “Enterprise” translates to “Компания” in Russian.Scheduled Reports page not loading
Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.Subject: Mail Fetching Issue – Error Folder Setup & Schedule Conflict
Mail fetching stopped working a couple of days ago. I see a notification prompting me to set up an error folder, but the instructions are unclear, so I'm not sure if I configured it correctly. Should the folder be created under the Inbox of the emailSurvey
Hello, We would like to have your opinion on the use of the satisfaction survey please? In fact, the button for the survey is located below the resolution or notification email of the resolution of the ticket. So, the requester can take the survey but