Geo-fencing allows you to control access to your account based on geographical locations. It enhances security by restricting login attempts from outside the designated areas. The following steps will allow you to define Geo-fencing, 1) Login to ...
API Calls Generating Access Token Login to https://clouddns.manageengine.com and click on user profile in the right corner of the Navbar Click on view client credentials and copy the client ID and client secret. Make an API call to ...
API Calls GENERATING ACCESS TOKEN Login to https://clouddns.manageengine.com and click on user profile in the right corner of the Navbar Click on view client credentials and copy the client ID and client secret. Make an API call to ...
1. I have upgraded EventLog Analyzer, should I apply the license file again? Answer: No, license key will still be active. 2. I have migrated EventLog Analyzer to new server, should I re-apply the license file again? Answer: No, license key will ...
Requirement: This automation ensures that when a ticket transitions to the Assigned state, a note is automatically added to the ticket and the first response is marked. This helps maintain consistency in ticket updates and response tracking without ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application
As the year winds down, most IT teams are reflecting on what slowed them down; endless access approvals, group updates, and compliance checks that never stop piling up. What if you could automate all of that before next year starts? In our upcoming live
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5726. Important: As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit
Dear Customers, We apologize for the inconvenience caused. We are currently experiencing issues with mail fetching and sending delays when using Modern Authentication in UK DC accounts. Our preliminary analysis indicates that this is a network level issue
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternate
Hi, I'd like to add shortcuts to desktop for an specific user when it logins to an specific machine, I've read the manual but I can't find the "secondary target" configuration. Thanks.
Once Windows 10 support ends, if we have machines enrolled into extended security updates from Microsoft for Windows 10 will those updates be in Endpoint Central Patch Management to deploy to these Windows 10 systems? Or will we have to manually update
Dear All, We have noticed the following scenario in our environment: When a user is offboarded, his/her account is moved to the Disabled OU in Active Directory. Once the account is in the Disabled OU, the user details are still visible in our Users List