Announcements
[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient
Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
[DDI Central Latest Blog] Forward and reverse DNS lookups: What they are, Why you need them, and how to configure them
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series that delves into the crucial aspects of DNS operations and their significance in the smooth functioning of networks both private and public. Highlights: Understand the basics of forward
[Survey] Help us improve the CMDB integration feature in OpManager with a quick survey!
OpManager offers default CMDB integrations with top ITSM solutions like ServiceDesk Plus, ServiceNow, and Jira Service Management. With custom APIs and Webhooks, you can also create customized integrations with ITSM solutions of your choice. We're always
Just-in-Time user provisioning for applications now supported by ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6405. Feature Just-in-Time user provisioning for applications: ADSelfService Plus now supports Just-in-Time user provisioning for Assetsonar, Monday.com, Peakon,
Check out what's new in Identity360!
Hey there! The following issues have been resolved in the recent update of Identity360. Issues fixed: The delay in creating users in Azure AD has been resolved. An issue with displaying the correct error messages for failed user creation has been fixed.