Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
Solar Winds Template File
Template File required for solar winds template re-populationHow to Onboard Non-Predefined or Custom Log source in EventLog Analyzer
Objective EventLog Analyzer offers predefined support for various log sources. Predefined support includes built-in parsing, reports (as per market requirement), Detection Rules & Alerts. EventLog Analyzer offers extensive capability to onboard and ...How to Create Custom Reports in EventLog Analyzer
Objective EventLog Analyzer offers predefined reports to view the data required. Reports are build based on the criteria build based on field values that match the events as per market standard. As most of the predefined reports will be helpful for ...How to add or configure a Network device or Syslog device like Firewall, Switches or Router in EventLog Analyzer
Objective EventLog Analyzer offers auditing capabilities for various network devices like Firewall, Routers, Switches, etc for few widely used makes/manufactures as predefined support. Offered predefined support includes Reports, Parsing, Detection ...How and When to choose Muti-Report View for creating Custom report in EventLog Analyzer
Objective This article offers you the steps to create custom report as Multi Report View in EventLog Analyzer. It will guide you through the process of generating custom report as Multi Report View and offer a brief idea on when to use this option ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Recommended update: ADSelfService Plus build 6521 includes key security fixes
Hello, ADSelfService Plus' latest build, 6521, has been released with the following issue fixes: Issue fixes An issue which caused ADSelfService Plus portal logins to be slow during periods of high request load has been fixed. An issue in which endpoint[New Release] ADManager Plus' latest build 8033 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8033. Enhancements: Added support to enable Kerberos AES 128/256-bit encryption in User Creation and Modification. Issues fixed: Fixed an issue whereService Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)Change in Windows login agent uninstall/update method in ADSelfService Plus (from build 6304)
Hello Everyone, From ADSelfService Plus build 6304 onward, the Windows login agent can no longer be updated or uninstalled through the Windows Control Panel. To manage (install, update, or uninstall) the Windows login agent, please use one of the supportedNew feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster
Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature
Most Discussed Topics
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want thatWhat are the dimensions for the Checkbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.Updated to latest 15150, issue with search bar
We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to beStop patching being deployed to computer that don't ESU license
Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can'tTickets aren't re-opening on reply anymore
We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'