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Recent Articles
How to configure domain credentials for event collection in ADAudit Plus
Objective To configure or update the domain credentials in ADAudit Plus so the application can use the specified account for event collection, agent installation, scheduled tasks, and all other operational activities. Prerequisites You must have ...Display a guide about Change usage to users while attempting to create a change
This article describes how to show a helpful pop‑up guide to users whenever they attempt to create a new Change record. The guide explains what a change is, how to choose the correct change type, and helps users select the right template so that the ...How to configure an alert for monitoring changes to specific files or folders
Objective To guide users through the process of creating an alert in ADAudit Plus that notifies them whenever specific files or folders are modified, accessed, created, deleted, moved or renamed ensuring proactive monitoring and quick response to ...How to set up alerts to monitor both domain authentication and workstation logon events for specific users or groups
Objective This article explains how to configure ADAudit Plus alert profiles to monitor successful domain authentication events (Event ID 4768) and local logon events (Event ID 4624) performed by specific users or groups. By setting up these alerts, ...Configuring DHCP Pool data for DHCPv4
Configuring DHCP pool data for DHCPv4 Under the DHCP section, you can view the Cisco section in the right side menu. Clicking on it showcases the subsection for DHCP pool data. DHCP pool data allows network admins to view their pool ranges in tabular ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements on Requests and Assets in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Requests: Archive canceled requests and requests thatUpcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: RequestUpcoming IN & UK DR Drill Scheduled for 14th December 2025 and 21st December 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho IN and UK services on December 14th, 2025 and December 21st, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reportsUpcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
Most Discussed Topics
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automaticallyWhat are the dimensions for the Checbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.Keep Drive D in OS Deployer
I have installed os deployer trial. I created an image from windows 11 24h2 ltsc. I have created drive C which windows installed on it and drive D. i created a deployment template for this image, but for computers which has drive D and has informationComputer without EC agent installed report in AD
Hello, I was searching for this feature for a while. Is there a way to get this report? AD sync is running.Stop patching being deployed to computer that don't ESU license
Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can't